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 WEDNESDAY, JULY 17 - 11 AM PT / 2 PM ET
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Smart customer service can drive customer loyalty and shareholder value, so find out how to take advantage of new technologies that will help your company increase its competitive advantage by helping customers help themselves with less friction and more protection.
Join us on this educational webcast with expert speakers from Neustar and Attivio and learn how you can use machine learning to optimize your self-service customer care and implement call center authentication technology to protect your customers and eliminate that dreaded "identity interrogation" first step.
On this webcast, you will learn how to:
 -- Optimize self-service for better customer experiences
-- Improve customer service with machine-learning-based relevancy
-- Discover gaps in your knowledge base
-- Get the experience off to a positive start by eliminating the off-putting "identity interrogation"
-- Enhance security by replacing knowledge-based authentication with a pre-answer authentication approach
-- Increase IVR self-service rates and reduce agents' average handle time
Protect and serve your customers better and increase your CSAT numbers at the same time.
Register Now to attend the webinar "Smart Customer Service."
Audio is streamed over the Internet, so turn up your computer speakers! |
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| PRESENTERS |
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Lance Hood
Senior Director of Product Marketing
TRUSTID-Neustar |
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Brian Flynn
VP, Solutions Architecture
Attivio |
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| MODERATOR |
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Bob Fernekees
Publisher
CRM magazine |
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