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Speech Recognition

Speech recognition solutions enable machines to understand and act on human speech inputs, and are the basis for many of the technologies we use today. See below for the latest speech recognition news, trends, and solutions.

Features

AI Rapidly Automating Audio Content Generation

New solutions lower costs and improve voice quality.

Voice Is Poised to Take a Quantum Leap

Exploring quantum computing's expected impact on the speech technology market.

Eliminate Ambient Noise to Make Speech Recognition More Accurate

Technology is improving speech's ability to hear what is necessary.

The Top Speech Technologies and Vendors: The 2024 Speech Industry Awards

Artificial intelligence is now integral to speech technology, a fact reflected by our winning vendors.

Industry Voices

Why Speech Researchers Need Better Benchmarks

Long-form speech recognition is here and growing. With updated datasets, we can accurately train and test ASR models for real-world use cases.

Preventing Deepfake Phishing from Leaving Customers on the Hook

Customer service personnel need to be trained to detect and react to deepfake phishing attempts. (Featured on SmartCustomerService.com.)

What Does Scaling Mean for the Speech-to-Text Industry?

Speech-to-text services have gained accuracy, but scaling will require additional compute power.

The Importance of Voice Control on Aging in Place

The development of voice control language processing and available applications will impact seniors' ability to safely age in place.

Columns

Customer Experience AI: Will Perception Drive or Deter Adoption?

We've not yet seen the tipping point for customers when it comes to AI in the contact center.

Conversational AI Is Ushering in Huge Contact Center Advances

These solutions are getting better just as self-service becomes a top priority.

Standards for Openness in AI Models: The Model Openness Framework

Here's how to ensure these tools can be used in mission-critical applications

Speech’s Next Big Thing Is Moving Fast

Quantum computing is making a resurgence, and speech tools could be beneficiaries.

Speech Recognition Companies and Suppliers