Conversational AI is poised to dominate industries into 2025, revolutionizing customer experience with its potential to enhance efficiency, personalization, and cost savings. (Featured on SmartCustomerService.com.)
Mark Rohan //
28 Jan 2025
With voice data, companies must strike a delicate balance between maintaining privacy and ensuring security.
Soniya Bopache //
07 Oct 2024
GenAI signals new possibilities, and it's inevitable that certain tasks will be automated. But humans won't be replaced; instead, their roles will be elevated.
13 Feb 2024
Customer service personnel need to be trained to detect and react to deepfake phishing attempts. (Featured on SmartCustomerService.com.)
30 Jan 2024