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Chatbots

Chatbots are hot. These solutions designed to simulate conversation with human users are being used in an increasingly wide variety of industries. See below for the latest chatbot news, trends, and solutions.

Features
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Voice Is Poised to Take a Quantum Leap

Exploring quantum computing's expected impact on the speech technology market.

Erik J. Martin // 05 Nov 2024

2024 Speech Industry Award Winner: OpenAI Breaks More Molds with Voice Introductions

in yet another groundbreaking move, the San Francisco-based company gave ChatGPT a voice last September.

The Editors of Speech Technology // 24 Sep 2024

Speech Analytics Expands Beyond Voice

AI innovations mean interaction analytics can provide more actionable insights.

Phillip Britt // 05 Aug 2024

2024 Vertical Market Case Studies: A Speech Technology Special Report

A look at how speech technology solved real-world problems in seven industry sectors.

The Editors of Speech Technology // 12 Jun 2024
Industry Voices
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Conversational AI Is Transforming Customer Experience, So Adapt It Now

Conversational AI is poised to dominate industries into 2025, revolutionizing customer experience with its potential to enhance efficiency, personalization, and cost savings. (Featured on SmartCustomerService.com.)

Mark Rohan // 28 Jan 2025

The Evolution and Importance of Voice Surveillance 

With voice data, companies must strike a delicate balance between maintaining privacy and ensuring security. 

Soniya Bopache // 07 Oct 2024

Generative AI Will Redefine Crucial Work Skills, but It Can’t Replace Human Expertise

GenAI signals new possibilities, and it's inevitable that certain tasks will be automated. But humans won't be replaced; instead, their roles will be elevated.

13 Feb 2024

Preventing Deepfake Phishing from Leaving Customers on the Hook

Customer service personnel need to be trained to detect and react to deepfake phishing attempts. (Featured on SmartCustomerService.com.)

30 Jan 2024
Speech Industry News

Speech Industry Q & A

Columns
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Conversational AI Is Ushering in Huge Contact Center Advances

These solutions are getting better just as self-service becomes a top priority.

Donna Fluss // 05 Feb 2025

Shopping Made Easy: Features of a Modern Conversational Assistant

An imaginary interaction shows the possibilities. Plus, speech technologies deserve their own Nobels.

James A. Larson // 03 Dec 2024

Speech Industry Award Winners Fuel a Market on the Rise

Their efforts in the past year have left an indelible mark on the entire speech industry, brought the technology to new heights and new markets, and generated a lot of buzz along the way.

Leonard Klie // 28 Oct 2024

How AI Is Transforming Self-Service

Customers show a preference for helping themselves when self-service apps are up to it.

Donna Fluss // 03 Oct 2024
Chatbots Companies and Suppliers