The Prompt Box: From Humble Beginnings to AI Portal

The evolution of the prompt box, from plain text input to sophisticated natural language understanding, has transformed user interaction.

Putting Teams of GenAI Agents to Work

Multi-agent collaboration is the best approach to problem solving.

Connecting With Computers: The Next Breakthrough?

Forget AGI; there's a more realistic benefit to huge AI investments.

Let’s Continue to Prioritize Innovation

The next waves of innovation in the speech technology space promise to be more transformative than ever before.

ChatGPT: A Generative AI Revolution

The AI landscape was altered forever, and OpenAI led the charge.

OpenAI Was the Biggest Disrupter. Now, That Could Change

Chinese AI lab DeepSeek's open-source large language model immediately sent ripples through the tech world.

Laying out a Vision for Agentic Speech Tech

The role of speech technologies in a world of AI agents.

Get Speech Recognition Right the First Time, but Quickly!

The technology is seeing much-needed improvements across the board.

Conversational AI Is Ushering in Huge Contact Center Advances

These solutions are getting better just as self-service becomes a top priority.

Customer Experience AI: Will Perception Drive or Deter Adoption?

We've not yet seen the tipping point for customers when it comes to AI in the contact center.

AI Can Elevate In-Store Music

So-called elevator music can be jazzed up by genAI, but there are gray areas.

Shopping Made Easy: Features of a Modern Conversational Assistant

An imaginary interaction shows the possibilities. Plus, speech technologies deserve their own Nobels.

Speech’s Next Big Thing Is Moving Fast

Quantum computing is making a resurgence, and speech tools could be beneficiaries.

Standards for Openness in AI Models: The Model Openness Framework

Here's how to ensure these tools can be used in mission-critical applications

Speech Technology and the Expat Community

Translation apps can help retirees adjust to new surroundings.

Speech Industry Award Winners Fuel a Market on the Rise

Their efforts in the past year have left an indelible mark on the entire speech industry, brought the technology to new heights and new markets, and generated a lot of buzz along the way.

Searchable CAs Will Make Conservational AI More Convenient

As conversational assistants proliferate, they'll become harder to discover.

What Should You Do About GenAI in the Contact Center?

Plan for both the short term and the long term.

Deepfakes Will Remain a Real Concern

As technology-driven trickery becomes harder to detect, intent looms large.

How AI Is Transforming Self-Service

Customers show a preference for helping themselves when self-service apps are up to it.