Shopping Made Easy: Features of a Modern Conversational Assistant

An imaginary interaction shows the possibilities. Plus, speech technologies deserve their own Nobels.

Speech’s Next Big Thing Is Moving Fast

Quantum computing is making a resurgence, and speech tools could be beneficiaries.

Standards for Openness in AI Models: The Model Openness Framework

Here's how to ensure these tools can be used in mission-critical applications

Speech Technology and the Expat Community

Translation apps can help retirees adjust to new surroundings.

Speech Industry Award Winners Fuel a Market on the Rise

Their efforts in the past year have left an indelible mark on the entire speech industry, brought the technology to new heights and new markets, and generated a lot of buzz along the way.

Searchable CAs Will Make Conservational AI More Convenient

As conversational assistants proliferate, they'll become harder to discover.

What Should You Do About GenAI in the Contact Center?

Plan for both the short term and the long term.

Deepfakes Will Remain a Real Concern

As technology-driven trickery becomes harder to detect, intent looms large.

How AI Is Transforming Self-Service

Customers show a preference for helping themselves when self-service apps are up to it.

Generative AI’s 6 Paradoxes for Customer Service

The tensions and undercurrents in the wake of genAI should be better understood.

From Labyrinth to Lifeline: How Mobile Apps Are Revolutionizing Government Services

Apps are fundamentally changing the way people access services like license renewals and tax filing, and speech technologies are playing a central role.

Speech Technology Is Primed for a Big Leap Forward

Personal assistants? Try personalized assistants.

Mobile Apps Need Better Speech Interfaces

Now is the time to consider how your company could implement or upgrade its voice assistant mobile app interfaces.

New Trends in Speech Technology: A Report from the Cutting Edge

Here's the research on which dramatic new capabilities are based.

Medical Diagnosis Applications Are the Frontier of Speech Tech

AI-based voice apps can help in the early diagnosis of disorders such as Parkinson's and Alzheimer's.

Speaking of Speech Tech’s Future, It Suddenly Arrived

Let's not take all of this progress for granted.

Post-Retirement, Speech Tech Projects Await

What will I do if I stop working? What won't I do

The Future Is Bright for the CCaaS Sector

These expanded platforms have altered the WEM competitive landscape.

Case Studies Provide Answers to Real-World Problems

Here's how some of your peers have solved problems similar to yours.

Voice Cloning Using Artificial Intelligence Is a Pandora’s Box

It is the best of times, it is the worst of times for this powerful technology.