Sentiment Analysis Moves into Voice Interactions

Advances in AI make sentiment analysis a viable tool for conversational insights.

AI Teaches Avatars How to Talk

Lip sync solutions increase immersion and drive user engagement.

Succeeding in the Battle Against Deepfakes

New AI tech is helping detect voice and video fraud attempts.

The Top Speech Technologies and Vendors: The 2024 Speech Industry Awards

Artificial intelligence is now integral to speech technology, a fact reflected by our winning vendors.

Preventing Deepfake Phishing from Leaving Customers on the Hook

Customer service personnel need to be trained to detect and react to deepfake phishing attempts. (Featured on SmartCustomerService.com.)

AI Voice: Working with, Not Against, Humans

Companies can leverage automated voice in new ways, building fuller, more authentic connections with their audiences.

Uncover Hidden Gems in Your CX Data with AI by NICE

Customer Service Must Adapt to Expanded Touchpoints for Voice of the Customer Insight

Companies need to supplement traditional surveys with speech and text analytics. (Featured on SmartCustomerService.com.)

Putting Teams of GenAI Agents to Work

Multi-agent collaboration is the best approach to problem solving.

Laying out a Vision for Agentic Speech Tech

The role of speech technologies in a world of AI agents.

Customer Experience AI: Will Perception Drive or Deter Adoption?

We've not yet seen the tipping point for customers when it comes to AI in the contact center.

Conversational AI Is Ushering in Huge Contact Center Advances

These solutions are getting better just as self-service becomes a top priority.