Conversational AI is poised to dominate industries into 2025, revolutionizing customer experience with its potential to enhance efficiency, personalization, and cost savings. (Featured on SmartCustomerService.com.)
Mark Rohan //
28 Jan 2025
With voice data, companies must strike a delicate balance between maintaining privacy and ensuring security.
Soniya Bopache //
07 Oct 2024
With the right strategy, impossible can become inviting when it comes to IVR interactions. (Featured on SmartCustomerService.com.)
22 Mar 2024
GenAI signals new possibilities, and it's inevitable that certain tasks will be automated. But humans won't be replaced; instead, their roles will be elevated.
13 Feb 2024