Speech Technology eWeekly - October 21, 2020

Speech Technology News

Speech Analytics Market to Be Worth $3.8 Billion by 2025

MarketsandMarkets projects a 20.2 percent CAGR for speech analytics over the next five years.

Concentrix Launches Concentrix XP

Concentrix XP is a cloud platform for digital customer experience management.

Resemble.ai Launches Localize Voice AI

Resemble.ai Localize uses deep learning and custom synthetic AI voices for translations.

VA Expands Telehealth with Nuance Dragon Medical One

Nuance's cloud-based speech recognition platform with mobile app supports the VA's significant increase in virtual visits during the pandemic.

Clarabridge Integrates Speech and Text Analytics with Microsoft Dynamics

Clarabridge has linked its omnichannel, AI-powered analytics with Microsoft Dynamics 365 Customer Voice and Dynamics 365. (Featured on DestinationCRM.com.)

Lifesize Partners with Omilia

Lifesize's integration with Omilia brings conversational AI and voice biometrics to the Lifesize CxEngage contact center platform. (Featured on SmartCustomerService.com.)

ID R&D and Red Box Integrate on Voice Biometrics

ID R&D has partnered with Red Box to simplify biometric authentication in the contact center. (Featured on DestinationCRM.com.)