Speech Technology eWeekly - February 19, 2020

Speech Technology News

Spitch Partners with Creative Virtual to Bring Speech Recognition and Conversational AI Together

Collaboration between Spitch and Creative Virtual is bringing a multilingual, omnichannel voicebot offering.

LumenVox Launches Active Voice Authentication on Genesys AppFoundry

LumenVox Active Voice Authentication combines with Genesys' Customer Experience Platform to provide scalable authentication solutions to call centers.

Technology Is Making Dialogues More Life-Like, Conversational Interaction Speakers Note

Advanced speech synthesis, analytics, and dialogue design are improving customer and company interactions, conference speakers agree.

Global Call Center AI Market Expected to Triple by 2024

The use of artificial intelligence in contact centers is expected to generate nearly $3 billion by 2024, new research suggests. (Featured on SmartCustomerService.com.)

Conversational AI Market to Witness 30.2% CAGR Through 2024

The global conversational artificial intelligence market is expected to reach $15 billion by 2024, new research suggests. (Featured on SmartCustomerService.com.)

Two-Thirds of U.S. Consumers Use Voice Search, Research Finds

While Americans are embracing voice, variations exist among age groups and income levels, Zion & Zion research has found.

SoundHound Partners with Wcities to Bring Location and Event Data to Houndify Voice AI Platform

New collaboration will provide developers using Houndify with information on more than 3 million events worldwide to include in voice-enabled apps and services.

Talkdesk Launches Virtual Agent

The voice-enabled Virtual Agent is the first of Talkdesk's aggressive 20-in-20 release program to introduce more than 20 products in 2020. (Featured on SmartCustomerService.com.)

LumenVox Partners with CCT Solutions

Contact center specialist CCT expands offerings with speech and authentication suite from LumenVox. (Featured on SmartCustomerService.com.)

Industry Voices

Voice-Powered AI Ushers in the Next Chapter in CRM Evolution

As voice technologies become ubiquitous, customer interactions will never be the same.