Speech Technology eWeekly - November 20, 2019

Features

Transformation in the Contact Center

Customer service has moved from call centers to a multichannel and now omnichannel customer experience approach, with cloud-based communications, well-designed IVR, and powerful reporting capabilities thanks to artificial intelligence (AI), chatbots, natural language processing (NLP), and more.

Speech Technology News

Artificial Solutions Launches Teneo Connectors to Increase Chatbot Powers

Artificial Solutions, a specialist in enterprise-strength Conversational AI, announced Teneo Connectors, a new resource in the company's development platform that allows chatbots to harness the power of back-office technology.

ListenFirst Launches Next Generation Social Listening and Sentiment Analysis

Social analytics solution redefines social listening with advanced capabilities that marry earned sentiment with organic and paid performance.

Industry Voices

The Internet of Things Is Getting Emotionally Intelligent

As IoT devices have exploded, we're approaching a new paradigm in which the internet-connected devices in our lives are emotionally intelligent and able to react to and interact with the world.

Video: Benchmarking Voice Assistants, Pt. 2: Basic Concepts

Cognilytica Analysts Kathleen Walch & Ronald Schmelzer discuss the first test in their benchmarking project, testing the intelligent assistants' grasp of basic concepts in this clip from their presentation at SpeechTEK 2019.

It’s Not Magic: The Importance of Data in Your Machine Learning and AI Algorithms

Algorithms cannot work well on poor training data volume - and a deficit of this data leaves the system undernourished. With more data to consume, the system can be trained better and the outcomes are then stronger.