Speech Technology eWeekly - July 31, 2019

Q & A

Q&A: Walter Rolandi Talks Dialog Development Tools

Speech Technology interviewed Walter Rolandi, Ph.D. of The Voice User Interface Company, to talk about new dialog development tools versus traditional speech IVR technologies and how they measure up.

Speech Technology News

Bonneville Labs and Lab Launch Give Biotech Startups Access to Voice and AI-Powered Digital Lab Assistant

CA Life Science Coworking Labs choose LabTwin for their smart labs to help startups make research more reproducible and time-efficient.

ID R&D Simplifies Enterprise Integration and Cross-Channel Enrollment for Voice Biometrics with IDVoice v2.7

The newest version of IDVoice unifies enrollment across channels with a 10X increase in biometric matching speed.

Chorus.ai Expands Ecosystem of Sales Technology

Conversation Intelligence Platform announces integrations with HubSpot, Amazon Connect, ShoreTel Web Dialer.

Industry Voices

Using AI to Boost Agent Performance and Customer Experience

AI allows companies to retrieve 100% of the audio from contact center calls without compromising quality and accuracy. With this knowledge, companies can improve CX, reduce effort and increase brand loyalty.

Video: Current Challenges in Enterprise Speech Tech

Orion Labs Head of Product Ellen Juhlin and Voicea CMO Cory Treffiletti discuss persisting challenges in speech-to-text, AI identifying intent, user expectations, and more in enterprise speech tech applications in this clip from their panel at SpeechTEK 2019.