Speech Technology eWeekly - May 23, 2018

Case Studies

Bluegreen Vacations: Using Speech Analytics to Improve Customer Experience

When its customer service call volume had unexplained spikes, the resort vendor turned to CallMiner for answers.

Speech Technology News

Dialpad Acquires TalkIQ

Dialpad, the pure-cloud business communications provider, announced it has acquired TalkIQ, a real-time speech recognition, and artificial intelligence firm.

Nuance Buys VoiceBox Technology with Little Fanfare

In a very stealthy move, Nuance purchased VoiceBox Technologies last week.

Novel Effect Raises $3 Million

NovelEffect, a company that many first became aware of through ABC's Shark Tank, has raised $3 million from a variety of investors.

Infobip Helps Consumers Pay Their Bills With Prompt Voice Technology

Infobip, global communications platform for businesses, is leading the way in helping consumers pay their bills on time with the support of voice messaging alerts.

VoiceBase Partners With University of Sheffield to Launch Centre for Speech & Language Technology

VoiceBase , a provider of AI-powered speech analytics announced a partnership with the University of Sheffield, to develop the next generation of speech and language technology.

Industry Voices

Video: Are Chatbots Here to Stay?

You can hardly visit a company website without a chatbot popping up to offer you help these days. But these days, chatbots are helping with everything from mental health to identifying possible online predators. Is this trend here to stay? We asked Michael McTear, Allyson Boudousquie, Debra Cancro, and Crispin Reedy at SpeechTEK 2018.

The Shift to Intelligent IVR

How do we harness IVR and improve it for AI, using the power of the voice?