Speech Technology eWeekly - June 05, 2007

Features

Embry Riddle Flies with Voice

DAYTONA BEACH, Fla., -- Embry-Riddle Aeronautical University has created a highly interactive virtual classroom using voice and collaborative technologies from Saba Software.

Firms Cooperating to Develop Call Analytics for German

Four European companies are combining their competencies in the area of speech technologies to offer the first solution that gives German call centers the ability to filter and classify phone calls and analyze the spoken content of those calls.

Speech Technology News

Northwest Health System Installs Voice-Based Emergency Notification System

PUGET SOUND, Wash. -- Franciscan Health System, a healthcare provider in the Pacific Northwest, has just awarded a contract to DialPro Northwest to install its internal emergency event notification (EEN) system at three hospitals and a community health center.

Motivational Phone Calls Delivered by Voice Messaging Technology

CAPISTRANO BEACH, Calif. -- Motivational speaker and corporate trainer Rick Itzkowich is delivering a daily motivational message to clients over the phone using Vontoo's automated voice messaging system.

AT&T Voice Features to Support Innovation First Notice Call Center

NEWTON, Mass. -- Innovation First Notice, a provider of claim-reporting solutions to the insurance property and casualty market, has signed a three-year AT&T Business Network (ABN) contract that includes the AT&T Route-It feature.

Eric Potter Clarkson Chooses WinScribe Digital Dictation System

LONDON -- European patents and trademarks experts Eric Potter Clarkson LLP will roll out the WinScribe Digital Dictation system from SRC across its company.

Korea Telecom Launches IP Contact Center

MELVILLE, N.Y. -- CosmoCom has forged a strategic partnership with KT Networks, part of Korea Telecom, to launch a branded contact center product called Cosmo-One,

j2 Takes Voice Services Global

LOS ANGELES -- j2 Global Communications, a provider of outsourced, value-added messaging and communications services, has expanded its voice service into eight additional European markets.

CosmoCom Upgrades Unified Customer Communications Platform

CosmoCom recently released CosmoCall Universe (CCU) version 5.1, containing major system enhancements based on customer experience and feedback.

Active Voice Adds Visual Dimension to Messaging

Active Voice, a provider of voice mail, unified communications, and speech-activated solutions, will release VideoMail, an application that will allow users to create and deliver video messages and screen captures via e-mail.

Metro One Signs Contract with One Communications

Under a new agreement signed last week, Metro One Telecommunications will provide its enhanced directory assistance and other services to subscribers of competitive local exchange carrier One Communications.

Switchvox Now Interoperable with Cbeyond’s BeyondVoice

Switchvox's PBX phone systems for small and mid-sized businesses are now interoperable with Cbeyond's SIP Trunking service, BeyondVoice with SIPconnect.

Avaya Enters Into Merger Agreement with Investment Firms

BASKING RIDGE, N.J. - Avaya entered into a definitive merger agreement with investment firms Silver Lake and TPG Capital for approximately $8.2 billion.

Icarus Studios Selects Vivox to Deliver Voice to 3D Online Worlds

Vivox signed a deal with Icarus Studios to integrate the Vivox Precision Studio SDK with the Icarus Developer Tools Suite, offering online virtual world developers a full-featured voice solution.

SpeechSwitch Launches Online Audio Production Store

SpeechSwitch recently contracted with Holdcom to create a branded online audio production store, offering audio marketing tools like message-on-hold solutions and voice prompt production for telephone call processing and Web audio applications.