Speech Technology eWeekly - August 21, 2006

Speech Technology News

Brother International Selects Aspect

Brother International, a provider of products for the home, home office and office, will be implementing Aspect Software's Aspect Spectrum ACD and Aspect Customer Self Service voice portal across its contact centers.

Genesys Study: Contact Centers Need to Focus on Agents

Genesys released the eighth study in its Contact Centre Realities series for Australia and New Zealand entitled Optimizing Agent Performance.

Cisco Systems to Acquire Arroyo Video Solutions

SAN JOSE, Calif. - Cisco Systems entered a definitive agreement to acquire privately-held Arroyo Video Solutions, Inc.

Jackson Wu Named Nortel Greater China President

HONG KONG - Nortel appointed Jackson Wu as the new president for the Greater China region. In this role, he is responsible for Nortel's business in the Peoples' Republic of China (PRC), Hong Kong SAR and Taiwan. 

Crescendo Launches Speech Recognition Solution at AHIMA 2006

LAVAL - Crescendo launched a new front-end speech recognition module for its MD Center-XL dictation and speech recognition application at AHIMA 2006.

Sprint Launches Hosted Contact Center Solution

OVERLAND PARK, Kan. - Sprint released the Sprint Hosted Contact Center, powered by Avaya.

Aculab Gains Host Independent Approval From the Hong Kong Telecom Authority

MILTON KEYNES, U.K. - Aculab gained host independent approval from the Hong Kong Telecom Authority for its Prosody X PCI media processing resource card.

Lingotek Initiates Beta Launch of Language Search Engine

PROVO, Utah - Lingotek, a language search engine, initiated the beta launch of its language search engine technology.

Pronexus veoMobile Certified to Be Sold Under the Microsoft ISV Royalty Program

OTTAWA, Canada - Pronexus Inc.'s veoMobile, a speech recognition-based mobility solution, has been certified to be sold under the Microsoft ISV Royalty Program.