Speech Technology eWeekly - August 06, 2014

Speech Technology News

NICE Engage Lets Agents Meet Customers' Needs in Real Time

Satisfying today's customers is easier with real-time analytics. (Featured on SmartCustomerService.com.)

Nexidia Releases QC v2.3

Nexidia QC v2.3 features caption retiming and expanded support for international formats and languages.

Voice Controls to Help ALS Patients

New software lets those paralyzed with Lou Gehrig's Disease use voice, eye, or brain signals to command home products.

M*Modal Emerges from Chapter 11

Company reduces debt by 55 percent and strengthens its healthcare market position.

SpeechStorm Releases Jackson IVR Framework

Jackson Framework IVR offers greater multilingual, mobile, and testing functionality.

eGain Expands Speech Analytics Capabilities with Exony Acquisition

The acquisition of Exony adds to eGain's contact center management and voice analytics.