Speech Technology eWeekly - April 02, 2014

Speech Technology News

IVR Interactions Cost Seven Times Less than Live Calls, ContactBabel Finds

In a new research report, ContactBabel found that the basic IVR self-service interaction costs an average of 98 cents.

Multifactor Authentication Market Set for Strong Growth

Multifactor authentication, including voice recognition, is projected to grow nearly 20 percent per year through 2020, according to a new report by MarketsandMarkets.

Mutare Releases Enterprise Visual Messaging (EVM) 3

EVM3 converts voice messages to text and delivers them to email, IM, SMS, and CRM systems.

Nexidia Integrates Dialogue Search with IPV Curator

The Nexidia integration with IPV Curator allows users to search for words in massive media libraries.