Speech Technology eWeekly - April 04, 2012

Case Studies

Improving Agent Skills Generates Healthy Return

UTOPY speech analytics solution puts healthcare collection group on the road to recovery.

Speech Technology News

Avaya Unveils “Collaborative Cloud” Strategy and Solutions

Avaya Collaborative Cloud provides a strategic framework for cloud-based collaboration solutions using Avaya unified communications, contact center, networking and services.

uReach launches VisionMail

Visual voice messaging offers comprehensive message transcription and social media integration.

Voice Biometrics Is in the Latest Updates from Neurotechnology

With the release of the VeriSpeak SDK, voiceprint identification can now be added to Android smartphone applications.

Nuance Powers Voice Dictation for Snapguide App

New app lets users speak captions

NICE Solutions Are Deployed At U.S. Customs Center

NICE is used to record and analyze voice communications used for investigations and debriefing.

VoltDelta Launches Offering to Automate Customer Care for ‘N11’ Services

The company is leveraging its 411 directory assistance and 999/911 emergency services expertise to support 511 travel advisory and other N11 services.

Forward Thinking

Balancing Content and Control

When consumers use multiple devices, give help where it's needed.