Speech Technology eWeekly - November 25, 2009

Case Studies

Furnishing Callers with a Better Experience

IKEA's German unit installs an IVR to reduce call times.

Speech Technology News

Voxware Helps Food Banks Streamline Operating Costs

Regional Food Bank of Oklahoma and Harvesters in Kansas City implement Voxware 3 for voice picking.

Philips Releases SpeechMike Air

Wireless version of professional audio recording device designed legal and healthcare users.

Nexidia and Semafone Partner

Deal seeks to combat fraud and identity theft in the contact center.

eBay Completes Sale of Skype

The VoIP service provider is valued at $2.75 billion.

Nuance Renews Vocalizer Deal with Mio

Mio Technology to further integrate Nuance's text-to-speech as part of its global personal navigation device portfolio.

Loquendo Releases ASR 7.8

New version includes increased accuracy for natural, spontaneous speech.

Inside Outsourcing

When Your Outsourcer Outsources

Is this an out-and-out solution?