Speech Technology eWeekly - April 29, 2009

Speech Technology News

Genesys Launches Cross Channel Conversations

The initiative aims to connect e-services, contact centers, and next-generation communications into a single customer conversation.

Lyrix Chooses Loquendo for Its Flagship Solution

The company's Mobiso will feature Loquendo TTS and ASR.

TradeHarbor and Voxeo Announce Voice Authentication Partnership

TradeHarbor's Voice Signature Service is now available on the Voxeo platform.

SpinVox Keeps the Roll Outs Rolling Down Under

Optus, Australia's second largest carrier, will soon be offering SpinVox to its customers.

IVO Launches New Version of TTS System

The addition of "Jan" and "Maja" round out the company's stable of voices.

Loquendo to Integrate Speech Technologies into Government Telecommunications Product

Loquendo to integrate its Voice Security Library into the Redwolf surveillance system.

NICE Helps Customers Reduce Costs with Enhanced Virtualization and SIP-Based Capabilities

The capabilities enable compliance with regulations while providing lower total cost of ownership.

NICE Systems Launches Quality Optimization

The business-driven solution is based on the company's interaction analytics capabilities and bridges the gap between quality management processes and business objectives.

SVOX Adds New Languages to TTS

Finnish and Greek are the latest as SVOX expands its European presence.

Inside Outsourcing

Speech Platform Architecture

Don't undersell the foundation of your reputation.

Market Spotlights

Market Spotlight: Insurance

Voice 'Insures' Greater Efficiency: Speech solutions move to help the industry overcome its dependence on paper.