Speech Technology eWeekly - October 16, 2024

Features

2024 Speech Industry Award Winner: Capacity Deepens Voice and Contact Center Capabilities with Acquisitions

AI software company Capacity has been on an acquisition spree over the past year or so, grabbing up a number of fairly prominent speech technology vendors to expand its contact center capabilities.

Speech Technology News

Parakeet Health Launches with Generative AI Voice Platform

Parakeet expands with voice solution for patient engagement for healthcare providers.

Microsoft Adds Voice and AI Capabilities to Healthcare Products

Microsoft has added conversational data integration into Fabric.

Industry Voices

The Evolution and Importance of Voice Surveillance 

With voice data, companies must strike a delicate balance between maintaining privacy and ensuring security.