Speech Technology eWeekly - February 16, 2022

Speech Technology News

LivePerson Adds AI Capabilities and Integrations to Conversational Cloud

LivePerson's Conversational Cloud now delivers advanced routing, self-learning, marketing and sales attribution, and e-commerce capabilities. (Featured on DestinationCRM.com.)

Mendix Partners with AWS for Voice Capabilities

Mendix and Amazon Web Services have expanded their relationship with intelligent automation solutions.

Canary Speech Partners with Ulster University on Speech Research

Canary and Ulster University are working on a project to use speech biomarkers to identify mental health issues in young people.

TMR Sees IVA Growth of 33 Percent Per Year

The worldwide market for intelligent virtual assistants will likely reach $50.9 billion by 2030, TMR predicts.

SoundHound to Provide Captioning for Snap Videos

SoundHound and Snap have extended their partnership to bring auto captioning to Snapchatter videos.

ASAPP Intros Pre-Trained Speech Models for Conversational AI

ASAPP's new SEW models reportedly improve conversational AI performance.

Industry Voices

Customer Service Must Adapt to Expanded Touchpoints for Voice of the Customer Insight

Companies need to supplement traditional surveys with speech and text analytics. (Featured on SmartCustomerService.com.)