Speech Technology eWeekly - June 30, 2021

Speech Technology News

Who Benefits from Contact Center Analytics?

Calabrio Product Marketing Manager Terri Kocon explains how data gathered through contact center analytics can benefit organizations in areas well beyond the contact center itself in this clip from her presentation at CX Connect 2021. (Featured on DestinationCRM.com.)

IVRs Eye 5.6 Percent CAGR Through 2027

Global Industry Analysts projects the worldwide IVR market to hit $6.1 billion in six years.

Skullcandy and Bragi Partner to Enable Voice Commands

Skullcandy is enabling hands-free voice interfaces on its audio products.

Nomadix Acquires Angie Hospitality

Nomadix will add Angie's voice assistant technology to its hospitality suite.

The Challenges of Managing Customer Interactions

Verint Customer Engagement Solutions' Daniel Ziv offers best practices for meeting the myriad challenges of customer interaction management--particularly as volume demands increase and workplaces become less centralized--in this clip from his presentation at CX Connect 2021.

Speech Technology Center Releases Voice Robot for Doctor's Appointment Reminders

STC's robot calls to remind patients about appointments a day in advance.

Open Voice Network Hosts Interoperable Conversational Agent Workshop

The workshop explored approaches for implementing interoperability of voice applications within and across platforms and produced a manifesto for  the tone and general direction for future voice processing. 

Inside Speech

The Microsoft-Nuance Alliance: A Curative for Caregiver Conversations?

Nuance's enhanced cloud offerings could aid healthcare-focused analytics