Spring 2020 Issue

Magazine Features

Overcoming Bias Requires an AI Reboot

Biases in artificial intelligence can be mitigated with multiple programmers

Speech Continues to Advance in the Contact Center

Companies should look to further automate customer service with voice technologies

Marketers Need to Optimize for Voice Search

The voice channel presents unique opportunities and challenges for marketers

Speech Technology's 2020 People's Choice Awards

The votes are in. You have spoken!

Editor's Letter

There’s Tech for the Tough Spots

Businesses are now realizing that websites, online content, and product information need to be crafted in new ways so voice-based search engines not only recognize them but position them at the top of search results.

Forward Thinking

As Voice Assistants Multiply, When Will We Get a Registry?

VARs can help tame the Wild West of voice assistants

In Other Words

Speech Technology in the Midst of the Coronavirus

This is the time for speech technology—and all online communication technologies—to leap into action

Interact

Voice Interfaces and Contactless Interactions

A shift in our preferences toward eliminating or reducing touchpoints seems inevitable

Voice Value

Pandemic Gives a Glimpse of Life with a Disability

The day-to-day just got more complicated for us all

Standards

Encountering a Technical Problem? You Too Can Be a Standards Author

Your brilliant new idea might just end up becoming a popular solution

FYI

IBM, Apple Build on Natural Language Processing

The two industry heavyweights plan to bring to market new natural language processing (NLP) technologies that will help computers and customers communicate in clearer, more natural-sounding ways