April 2008
Magazine Features
Getting the Devil out of the Details
Ryan Joe //
01 Apr 2008
Tuning cycles smooth out the final kinks in an IVR.
How to Select an Outsourcer
Lauren Shopp //
01 Apr 2008
Knowing what and when to outsource is just as important as the outsourcer selected.
NLP on Fertile Ground
Leonard Klie //
01 Apr 2008
But despite its promise, going natural will take work.
Deployments
Automotive Auto Attendants
Ryan Joe //
01 Apr 2008
A Michigan car dealer sees sales grow with bridgeSpeak.
Getting It Right the First Time
Leonard Klie //
01 Apr 2008
A call center boosts first-call resolutions with call recording technology.
COLUMNS:
Editor's Letter
Collaboration Nation
David Myron //
01 Apr 2008
Forward Thinking
The Expanding Speech Tech Universe
James A. Larson //
01 Apr 2008
New stars present opportunities for using speech technologies.
In Other Words
The Hidden Revenue in Translation
Sue Ellen Reager //
01 Apr 2008
English-only systems are out of touch with modern global realities.
Inside Outsourcing
Solving the Mystery of Poor Customer Experiences
Jo Ann Parris //
01 Apr 2008
A data-driven approach works best to analyze the customer experience.
Interact
Air Cover in the Trenches
Melanie Polkosky //
01 Apr 2008
User research is our best defense in the design war
Talking Tech
Moving Beyond 'I'm Sorry, I Didn't Get That'
Jenni McKienzie //
01 Apr 2008
Reprompts should correspond to the type of error being generated.
A View from AVIOS
Are We There Yet?
Susan Hura //
01 Apr 2008
The state of the user experience in the speech community.
Voice Value
Dictation for the Mac User
Robin Springer //
01 Apr 2008
A new option could loosen the Windows stranglehold.
Speech Solutions
Call Recording and Analytics
01 Apr 2008
Call recording and analytics solutions offer unparalleled insight into customer interaction. Companies can use that information to increase customer loyalty and satisfaction.
FYI
EMEA's Hosted Services Market Growing Steadily
Lauren Shopp //
01 Apr 2008
Hosted service vendors in Europe, the Middle East, and Africa have reason to celebrate: Their market has finally emerged from its nascent state.
Industry Dashboard
01 Apr 2008
The PC and Embedded Speech.
Overheard/Underheard
Ryan Joe //
01 Apr 2008
under-the-radar speech news
Unified Communications Divided
Ryan Joe //
01 Apr 2008
An uptake is predicted in the adoption of unified communications applications, but the term itself remains undefined.