May 2007

Magazine Features

Advanced Analytics Offer Greater Precision

The latest technology goes beyond simple audio mining for words and phrases.

Bringing Video to the Voice Arena

The latest speech application development tools allow programmers to incorporate video applications as well.

Enterprise Strategy: Success on All Levels

When implementing a speech solution, everyone needs to be on the same page

The Call Heard 'Round the World'

Don't let cultural and language differences stymie your IVR

Deployments

Improving Workflow and Patient Care with Voice

A Pennsylvania nursing home saves more than $150,000 in staff overtime with Vocollect’s AccuNurse system

Speech Is an Outright Success

After deploying an IBM/Fluency speech system, an insurance broker saw a 20 percent drop in misdirected calls

Editor's Letter

Answer the Call from the Global Community

Forward Thinking

Multimodal Mobile Apps Will Thrive

Electronic companions are the wave of the future in consumer electronics

Human Factor

Do Cultural Differences Make a Difference?

A common experience unites all telephone users around the world

Industry View

Apple's Ironic Product Positioning

Saying Hello to the new iPhone will go unanswered

Voice Value

Don't Believe Everything You Hear

Digital recordings don't show the same signs of tampering

Speech Solutions

Mobile Devices

New and improved mobile technologies that converge voice and data allow workers to stay connected, responsive, and productive, whether in the office or a half a world away.

FYI

Cisco Will Acquire WebEx

Cisco announced March 15 that it will acquire WebEx, a market leader in on-demand collaboration, networking, and conferencing solutions, for $3.2 billion.

Hosted Outpaces On-Premises in IVR

Industry Dashboard: Datamonitor

Microsoft to Acquire Tellme Networks

Microsoft announced plans March 14 to acquire privately held Tellme Networks, a provider of nationwide directory assistance, enterprise customer service, and voice-enabled mobile search, in a move that will dramatically advance the software giant's presence in the $7 billion mobile search market.

Positive Marks for UC Offerings

With Microsoft expected to release its unified communications offerings this summer, an independent solutions evaluator reviewed an early beta version of the software solution and gave it a glowing endorsement.

SAP to Partner with VoiceObjects

Under a new partnering deal inked March 13, SAP is integrating VoiceObjects’ phone application server technology into its own NetWeaver platform. The technology will enable easy input and access to SAP applications via the telephone.