Spring 2013
Magazine Features
Speech Developer Programs Have Hit Prime Time
Michele Masterson //
10 Feb 2013
From the novice to the experienced, it's boom time for developers.
Speech Finds a Home
Leonard Klie //
10 Feb 2013
Talking to the walls might not mean you're crazy.
The Government Is Listening
Michele Masterson //
10 Feb 2013
Speech technology sees government growth spurt.
Deployments
CBE Lets Companies Collect with CallMiner Platform
Michele Masterson //
10 Feb 2013
Eureka Speech Analytics helps extract meaningful business intelligence.
Mobile Technology Solves TV Troubles
Leonard Klie //
10 Feb 2013
Synchronoss' SmartCare IVR gives Mediacom subscribers on-the-go options via their smartphones.
COLUMNS:
Editor's Letter
The Appliances Have Ears
David Myron //
10 Feb 2013
The Business Case
The Emergence of Real-Time Solutions for Contact Centers
Donna FlussDeborah Navarra //
10 Feb 2013
Improving the customer—and agent—experience with analytics and guidance.
Forward Thinking
Singing the Praise of Speech Recognition
Moshe Yudkowsky //
10 Feb 2013
Applications are out there—if you know where to look.
Inside Outsourcing
Raise Your Mobile Profile
Kevin Brown //
10 Feb 2013
Look to outsourcing to give your customers the technology they expect.
Interact
When Bad IVRs Are Good Enough
Susan Hura //
10 Feb 2013
Users accustomed to substandard systems can't imagine any better.
A View from AVIOS
Beyond Speech in the Car
Thomas Schalk //
10 Feb 2013
Automotive safety calls for a holistic approach.
Voice Value
Universal Design Offers Options—and Access
Robin Springer //
10 Feb 2013
For many, this solution provides more than just convenience.
FYI
Clearing Up the Hype Around Hypervoice
Leonard Klie //
10 Feb 2013
Drivers Prefer Speech, But It Needs Work
Leonard Klie //
10 Feb 2013
Overheard Underheard
Leonard Klie //
10 Feb 2013
Speech Pioneer Ray Kurzweil Joins Google
David MyronMichele Masterson //
10 Feb 2013
Speech to Play a Bigger Role in Translation Technologies
Leonard Klie //
10 Feb 2013