September/October 2012

Magazine Features

Enabling the Disabled

Developments in assistive technologies are removing barriers for many.

HD Voice: A Crystal-Clear Connection

Wideband audio can make enterprise applications more accurate.

Speech Goes to School

A window into the future of speech technology.

Deployments

IVR Is the Right Prescription for This Pharmacy

TalkRx keeps small, independent stores competitive with retail giants.

Otay Water District Calls on Flexible Solution to Improve Customer Service

Interactive Intelligence software keeps the public utility's call center operations flowing smoothly.

Editor's Letter

How Virtual Assistants Up-level the Brand Experience

Forward Thinking

Be Careful What You Wish For

When it comes to our privacy, how far will technology go?

In Other Words

Speech Solutions for Media Makers

Speed-reading subtitles translate to lower cost, improved experience

Inside Outsourcing

Demanding Multichannel Interactions

Six best practices for deploying agile channeling platforms

Interact

VUI Design: A Career Path Less Taken

Hiring the art of creative constraint

Voice Value

Improving Access to the Virtual World

Universal design standards are opening doors to those with disabilities.

Standards

Discovering Multimodal Components

Wider use of apps offers broad potential

FYI

Global VoIP Revenue to Reach $65 Billion in 2012

ICSI Partners with Microsoft on Speech Research

Nuance Unleashes a New Dragon

Overheard Underheard

Siri, Meet Nina

Strong Gains Expected for Speech