January/February 2011
Magazine Features
A Gray Area
Leonard Klie //
05 Jan 2011
Today's seniors can't be left out of VUI design decisions.
A New Year
Kathleen Savino //
08 Jan 2011
As the economy rebounds, voice solutions continue to build use cases.
Hands-On: An Interactive Display
Judith MarkowitzAmy NeusteinBill ScholzDeborah DahlPeter LeppikThomas Schalk //
05 Jan 2011
Lab sessions gave companies the opportunity to showcase their latest products.
Deployments
Reducing the Cost of Every Dialogue
Leonard Klie //
05 Jan 2011
An all-in-one IP communications software suite helps Dialogue Marketing consolidate infrastructure.
Speech Helps Weed Out Overdue Accounts
Kathleen Savino //
05 Jan 2011
A landscaping company uses an outbound solution to reach delinquent customers.
COLUMNS:
Editor's Letter
Please Listen Carefully, as Our Customers Have Changed
David Myron //
05 Jan 2011
Industry View
Successful Failures
Moshe Yudkowsky //
05 Jan 2011
Speech has to step up or risk becoming 2011's Symbian.
In Other Words
The Global Transition
Sue Ellen Reager //
05 Jan 2011
Many problems can be solved with a little precoding analysis.
Inside Outsourcing
Is the Cloud Your Answer?
Mike Figgins //
05 Jan 2011
Many questions need to be asked to reach the right conclusion.
Interact
The Hooptedoodle of Phone
Melanie Polkosky //
05 Jan 2011
The rules of writing also apply to script design.
Talking Tech
It’s Not the Recognizer
Joseph Maxwell //
08 Jan 2011
Examining speech application errors reveals several more likely causes.
Voice Value
On Speech We Can Agree
Robin Springer //
05 Jan 2011
Passage of legislation heralds new opportunities for the disabled.
Standards
W3C Launches HTML Speech Incubator Group
Deborah Dahl //
05 Jan 2011
Ultimate goal is to develop tools to better integrate speech with the Web.
Speech Solutions
Speech Synthesis With Emotion
Leonard Klie //
05 Jan 2011
FYI
Contact Center Recording Systems Market Expected to Grow 55 Percent by 2015
Leonard Klie //
05 Jan 2011
For Full Benefit, Speech Use Has to Be Meaningful
Leonard Klie //
05 Jan 2011
Market Spotlight: Healthcare.
Microsoft Puts Speech in the Spotlight
Kathleen Savino //
05 Jan 2011
New App Brings Social Media to Standard Voicemail
Leonard Klie //
05 Jan 2011