September/October 2024

Magazine Features

The Top Speech Technologies and Vendors: The 2024 Speech Industry Awards

Artificial intelligence is now integral to speech technology, a fact reflected by our winning vendors.

2024 Speech Industry Award Winner: aiOla Speaks Your Business’ Unique Language

Speech technologies have typically had a hard time understanding jargon, abbreviations, and acronyms, but Israeli startup aiOla is changing all that.

2024 Speech Industry Award Winner: Capacity Deepens Voice and Contact Center Capabilities with Acquisitions

AI software company Capacity has been on an acquisition spree over the past year or so, grabbing up a number of fairly prominent speech technology vendors to expand its contact center capabilities.

2024 Speech Industry Award Winner: ElevenLabs Is Dubbed a Leader in Automatic Speech Translation

The company's first product, AI Dubbing, enables users to automatically translate any speech into up to 20 other languages while maintaining the original speakers' voice qualities.

2024 Speech Industry Award Winner: Kardome Is Making Cars More Driver-Friendly

Cars are becoming better listeners, and one company driving that change is Israeli startup Kardome, whose system can reportedly capture and identify up to six speakers in three seat rows.

2024 Speech Industry Award Winner: OpenAI Breaks More Molds with Voice Introductions

in yet another groundbreaking move, the San Francisco-based company gave ChatGPT a voice last September.

2024 Speech Industry Award Winner: PolyAI Optimizes Conversational AI for Contact Centers

PolyAI continues to redefine what's possible with voice-first, artificial intelligence-powered automation in contact centers.

2024 Speech Industry Award Winner: Sanas Brings Clarity to Contact Center Interactions

Thanks to this Palo Alto, Calif.-based provider of real-time speech understanding technology, agents have a choice in how they're heard and can proudly hold on to their unique voice characteristics.

2024 Speech Industry Award Winner: Sonde Health Soars for the Air Force

Boston-based Sonde Health has positioned itself as a leader in voice-based health monitoring, and the U.S. military has taken notice.

2024 Speech Industry Award Winner: SoundHound Drives Voice AI’s Expansion

The company is building toward a vision of a voice commerce ecosystem that enables consumers to access goods and services through natural conversation.

2024 Speech Industry Award Winner: Voiceitt Passes Inclusivity Milestones

Voiceitt, an Israeli provider of speech recognition for nonstandard speech, seeks to disrupt the voice accessibility market.

Editor's Letter

Speech Industry Award Winners Fuel a Market on the Rise

Their efforts in the past year have left an indelible mark on the entire speech industry, brought the technology to new heights and new markets, and generated a lot of buzz along the way.

The Business Case

How AI Is Transforming Self-Service

Customers show a preference for helping themselves when self-service apps are up to it.

Forward Thinking

Searchable CAs Will Make Conservational AI More Convenient

As conversational assistants proliferate, they'll become harder to discover.

In Other Words

Speech Technology and the Expat Community

Translation apps can help retirees adjust to new surroundings.

Interact

What Should You Do About GenAI in the Contact Center?

Plan for both the short term and the long term.

Voice Value

Deepfakes Will Remain a Real Concern

As technology-driven trickery becomes harder to detect, intent looms large.

FYI

Voice’s Disease Detection Capabilities Expand

New research has expanded the use cases and the types of medical conditions that voice biomarker technology can address.