January/February 2009
Magazine Features
2009: What the New Year Will Bring
Eric Felipe-Barkin //
06 Feb 2009
A slow economy sends mixed messages to the speech industry.
Implementation Strategies 2009
Adam BoretzLeonard KlieGayle Kesten //
06 Feb 2009
A complete guide to deploying speech.
Submitted for Your Approval
David ThomsonDeborah DahlMoshe Yudkowsky //
06 Feb 2009
SpeechTEK attendees conduct hands-on evaluations.
Deployments
Making Public Records Public
Leonard Klie //
06 Feb 2009
An ambitious archiving project involving audio indexing and search technologies puts Washington state on the map.
Transcription Solution Receives a Radiant Review
Adam Boretz //
06 Feb 2009
A hospital network's radiology department improves report turnaround time by 81 percent.
COLUMNS:
Editor's Letter
Make the Most of Valuable Resources
David Myron //
06 Feb 2009
Forward Thinking
Speech for Distance Learning
Judith Markowitz //
06 Feb 2009
Part I: Speaker verification ensures the identities of students.
Industry View
Thoughts for the Men in Black
Moshe Yudkowsky //
06 Feb 2009
Questions to ponder as we advance audio-mining capabilities.
Inside Outsourcing
A Natural Part of Natural Language
Aaron Fisher //
06 Feb 2009
Issues will arise with any project, but managing them is key.
Interact
Politically Speaking...and Reacting
Melanie Polkosky //
06 Feb 2009
I'm still haunted by the robocall months after the election.
Voice Value
Countdown to the DTV Deadline
Robin Springer //
06 Feb 2009
Is your call center ready for conversion questions from the disabled?
Standards
CCXML: A Standard for Managing Calls
Deborah Dahl //
06 Feb 2009
Markup language makes it easier to develop telephony applications.
Speech Solutions
Voice-Enabled Biometric Password Resets
Eric Felipe-Barkin //
06 Feb 2009
FYI
2009: A Nail in the Road for Automotive Speech?
Eric Felipe-Barkin //
06 Feb 2009
The rough economy could place in-car system sales in jeopardy.
AAA Suggests No Safety Benefit in Hands-Free
Eric Felipe-Barkin //
06 Feb 2009
An Auto Club study shows hands-free devices are just as dangerous as handsets.
Dictaphone Turns 100
Eric Felipe-Barkin //
22 Dec 2008
Nuance Communications marks the centennial of its leading dictation brand.
Gartner Names Contact Center Leaders
Leonard Klie //
06 Feb 2009
Alcatel-Lucent, Aspect, Avaya, Cisco, Genesys, Interactive Intelligence, and Nortel comprise the Leaders Quadrant.
Overheard/Underheard
Adam Boretz //
06 Feb 2009
Under-the-radar speech news
Voxeo Acquires VoiceObjects
Leonard Klie //
09 Dec 2008
Voice platform provider expands solutions for enterprise and mobile carriers and extends its European footprint