June 2008

Magazine Features

Breaking Windows

New dictation products threaten to end Windows PCs' lock on the market.

D-I-Y- or B-U-Y

Do-it-yourself may work for home improvements, but IVR design's a bit more complicated.

Multiple-Modality Disorder

Tips to combine voice and visual to piece together a complete user interface.

Deployments

Insuring a Smoother System

A health insurance company turns to analytics in search of the reason behind sky-high call volumes.

Mission-Critical Communications

Phoenix's new unified communications solution supports 14,000 city employees.

Editor's Letter

An Enterprise Breakthrough?

Forward Thinking

The Evolution of IVR Systems

The next phases of IVR development centers on multimodality and faster transactions.

In Other Words

Is Machine Translation Ready for You?

Software is good for some tasks, but the results can be fun for others.

Inside Outsourcing

Building a Healthy Outbound IVR

Systems can improve care and reduce costs.

Interact

Psych! Don't Send Callers to a Web Site

They used their phones for a reason, so don't redirect them elsewhere.

Talking Tech

Beyond Misrecognitions and No Speech

How a larger taxonomy of errors can inspire change.

A View from AVIOS

A Look at AVIOS' Speech and Multimodality Contest

Students introduce voice to apps covering everything from airplanes to arithmetic

Voice Value

Full Access Granted

Ignoring people with disabilities could mean bad news for mobile companies.

Speech Solutions

Hosted Speech Solutions

FYI

Genesys Opens the Customer Front Door

Partners and enterprises are already lining up for the latest contact center technology.

Industry Dashboard

IVR's Role in the Changing Contact Center

Market Spotlight: Contact Centers

Centers of Connectivity

Overheard/Underheard

Under-the-radar speech technology news.