IBM's Watson Brings Cognitive Computing to Customer Engagement

While the technology is still new, early developments are piquing interest in its future potential.

Leonard Klie // 10 Feb 2014

Can Mobile and IVR Coexist?

Customer interaction technologies should support one another, not compete.

Leonard Klie // 01 Jan 2012

An Angel on the Go

The new Angel Mobile solution will be offered with the Angel 4 Platform.

Kathleen Savino // 01 Nov 2010

It's a Persona, Not a Personality

In IVR design, it should be about finding the right voice, not the right character.

Leonard Klie // 01 Jun 2007

Speech Industry News

• Nuance Launches Nuance Mix Developer Platform for Consumer Electronics and IoT
• Plum Voice Earns HIPAA Compliance
• Engage, Macaw Speech Join IBM Watson Ecosystem
• CEVA Updates Its TeakLite 4 Digital Signal Processing Platform

Speech Industry Q & A

• A Q&A with Verint CEO Dan Bodner
• A Q&A with Barry Cooper, NICE's CX Division Head
• Q&A with Uma Challa, senior director in the Gartner Customer Service & Support practice
• Q&A: Nigel Cannings, founder and chief technology officer of Intelligent Voice

Standards

Remembering Scott McGlashan

May 4, 1963-February 12, 2014

Deborah Dahl // 30 Apr 2014

In Other Words

The Global Transition

Many problems can be solved with a little precoding analysis.

Sue Ellen Reager // 05 Jan 2011

Forward Thinking

Getting to an SIV Module for VoiceXML

The draft standard is out there; now let's provide the feedback.

Judith Markowitz // 03 May 2010

Standards

Accessibility in Voice and Multimodal Applications

Multimodal interfaces can make or break the user experience.

Deborah Dahl // 03 May 2010