Biographical Information
Brian Solis
Independent analyst and author
Brian Solis is a world-renowned digital analyst, anthropologist, and strategist who studies the evolution of enterprise and consumer technologies and their effects on businesses and markets. Brian is also a global keynote speaker and an award-winning author of eight best-selling books. Through his research, keynotes, and advisory, he humanizes digital trends to guide technology vendors and business executives through their transformation and innovation strategies.
Articles by Brian Solis
Voice-Powered AI Ushers in the Next Chapter in CRM Evolution
17 Feb 2020
As voice technologies become ubiquitous, customer interactions will never be the same.