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Articles by Umesh Sachdev

Voice Is Enterprises' Next Interface

Voice remains the sturdiest bridge between employees, customers and enterprises, and that's why it will continue gaining momentum and prove to be the next critical interface.

Conversational Service Automation: The $350 Billion Industry That Will Surprise Everyone with Its Next Move

People are increasingly looking to customer service to solve complex problems quickly, on a multitude of platforms -- and the brands that can find a way to do all of those things will build long-term affinity with their clients. Here's how companies can achieve success by keeping customers around with proactive customer service.