Biographical Information
Nils Lenke is senior director of corporate research at
Nuance.
Articles by Nils Lenke
Memes and Phonemes: “Yanny or Laurel?” Shows Why Accurate Speech Recognition Isn’t Easy
30 May 2018
Yanny or Laurel? By now you've surely heard the audio clip that incited a viral debate (if not, check it out). It's a high-profile example of an interesting phenomenon—different people can listen to the same thing, at the same time, and hear completely different things. Understanding why it occurs—and how the speech recognition systems that drive customer engagement solutions like IVRs, mobile apps, and virtual assistants can accommodate those differences—helps ensure that brands are providing a frustration-free customer experience.