Biographical Information
Vicki Broman and Georgios Tserdanelis
Vicki Broman is the manager of the voice user interface (VUI) design team at eLoyalty, the technology division of Teletech. Georgios Tserdanelis is a VUI designer for eLoyalty.
Articles by Vicki Broman and Georgios Tserdanelis
In User Interfaces, Color and Tone Matter
08 May 2015
Don't underestimate customers' reactions to 'trivial' variations
What You Need to Know to Design Quality Surveys
10 Nov 2014
Keep them clear, concise, and quick.