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The Editors of Speech Technology
Articles by The Editors of Speech Technology
The Top Speech Technologies and Vendors: The 2024 Speech Industry Awards
24 Sep 2024
Artificial intelligence is now integral to speech technology, a fact reflected by our winning vendors.
2024 Speech Industry Award Winner: aiOla Speaks Your Business’ Unique Language
24 Sep 2024
Speech technologies have typically had a hard time understanding jargon, abbreviations, and acronyms, but Israeli startup aiOla is changing all that.
2024 Speech Industry Award Winner: Capacity Deepens Voice and Contact Center Capabilities with Acquisitions
24 Sep 2024
AI software company Capacity has been on an acquisition spree over the past year or so, grabbing up a number of fairly prominent speech technology vendors to expand its contact center capabilities.
2024 Speech Industry Award Winner: ElevenLabs Is Dubbed a Leader in Automatic Speech Translation
24 Sep 2024
The company's first product, AI Dubbing, enables users to automatically translate any speech into up to 20 other languages while maintaining the original speakers' voice qualities.
2024 Speech Industry Award Winner: Kardome Is Making Cars More Driver-Friendly
24 Sep 2024
Cars are becoming better listeners, and one company driving that change is Israeli startup Kardome, whose system can reportedly capture and identify up to six speakers in three seat rows.
2024 Speech Industry Award Winner: OpenAI Breaks More Molds with Voice Introductions
24 Sep 2024
in yet another groundbreaking move, the San Francisco-based company gave ChatGPT a voice last September.
2024 Speech Industry Award Winner: PolyAI Optimizes Conversational AI for Contact Centers
24 Sep 2024
PolyAI continues to redefine what's possible with voice-first, artificial intelligence-powered automation in contact centers.
2024 Speech Industry Award Winner: Sanas Brings Clarity to Contact Center Interactions
24 Sep 2024
Thanks to this Palo Alto, Calif.-based provider of real-time speech understanding technology, agents have a choice in how they're heard and can proudly hold on to their unique voice characteristics.
2024 Speech Industry Award Winner: Sonde Health Soars for the Air Force
24 Sep 2024
Boston-based Sonde Health has positioned itself as a leader in voice-based health monitoring, and the U.S. military has taken notice.
2024 Speech Industry Award Winner: SoundHound Drives Voice AI’s Expansion
24 Sep 2024
The company is building toward a vision of a voice commerce ecosystem that enables consumers to access goods and services through natural conversation.
2024 Speech Industry Award Winner: Voiceitt Passes Inclusivity Milestones
24 Sep 2024
Voiceitt, an Israeli provider of speech recognition for nonstandard speech, seeks to disrupt the voice accessibility market.
2024 Vertical Market Case Studies: A Speech Technology Special Report
12 Jun 2024
A look at how speech technology solved real-world problems in seven industry sectors.
2024 State of AI in the Speech Technology Industry
09 Feb 2024
How generative (and other types of) artificial intelligence is impacting five important sectors.
The Top Speech Technologies and Vendors: The 2023 Speech Industry Awards
13 Sep 2023
AI, AI, and more AI: The technology is disrupting everything, and it's found everywhere in our speech industry achievements for 2023.
2023 Speech Industry Award Winner: D-ID Gives a Human Face and Voice to AI
13 Sep 2023
D-ID, an Israeli company founded in 2017, is providing superpowers to individual creators and businesses alike, uniquely enabling them to transform any picture into an interactive video in seconds.
2023 Speech Industry Award Winner: ID R&D Pioneers Liveness Detection
13 Sep 2023
ID R&D, a New York-based provider of liveness detection and voice biometrics, has quickly become a leader in addressing AI-powered fraud by combining passive facial liveness and voice anti-spoofing technologies.
2023 Speech Industry Award Winner: Microsoft’s VALL-E Breaks the Mold in AI Training
13 Sep 2023
VALL-E, one of Microsoft's latest forays into artificial intelligence, is a transformer-based text-to-speech model that can re-create any voice from just a three-second sample clip.
2023 Speech Industry Award Winner: NVIDIA Is Making Voice AI Better for Almost Everyone
13 Sep 2023
NVIDIA saw blowout second-quarter results, surging margins, and incredible demand, which prompted one analyst from Constellation Insights to conclude that "it's clear the company has little competition and a lot of pricing power."
2023 Speech Industry Award Winner: OpenAI and Its ChatGPT Upended Everything
13 Sep 2023
When it comes to new technologies, few have had as much of an impact as generative artificial intelligence, ushered in by OpenAI in November 2022 with its ChatGPT launch.
2023 Speech Industry Award Winner: ReadSpeaker Embeds TTS in Many More Platforms
13 Sep 2023
With almost 25 years of experience in developing text-to-speech solutions, ReadSpeaker today offers one of the largest selections of expressive, humanlike voices in the industry.
2023 Speech Industry Award Winner: Resemble AI Fights for Responsible Use of Voice Clones
13 Sep 2023
Resemble AI, providers of a platform that uses generative AI to create realistic-sounding voices, in July released Resemble Detect, which can validate the authenticity of audio data to expose speech deepfakes in real time .
2023 Speech Industry Award Winner: SoundHound AI Brings Speech Breakthroughs to the Mainstream
13 Sep 2023
SoundHound AI, based in Santa Clara, Calif., this year launched, among other things, Chat AI, a voice-enabled digital assistant with generative artificial intelligence; and Smart Answering, which uses voice AI to handle inbound customer calls.
2023 Speech Industry Award Winner: Speechmatics Inches Closer Toward a Universal Translator
13 Sep 2023
Speechmatics, a provider of automatic speech recognition software based on recurrent neural networks and statistical language modeling, is on a mission to make its speech-to-text technology usable by 70 percent of the world's population in the next three years.
2023 Speech Industry Award Winner: SyncWords Leads in Live Captioning, Dubbing, and Subtitling
13 Sep 2023
The New York-based company reportedly last year captioned and subtitled more than 15 million minutes in video on-demand, processed more than 500,000 minutes of content with speech recognition, and live-captioned more than 300,000 minutes of events.
2023 Vertical Markets Spotlight: A Speech Technology Special Report
12 May 2023
Our roundup of the speech innovation taking place in eight important industry verticals.
2023 State of the Speech Technology Industry
08 Feb 2023
The latest developments and trends in seven important sectors.
The Top Speech Technologies and Vendors: The 2022 Speech Industry Awards
15 Sep 2022
Advances in AI, machine learning, natural language processing, and more fueled speech industry progress in the past year.
2022 Speech Industry Award Winner: Aural Analytics Makes Speech Vital to Health Care
15 Sep 2022
The U.S. National Institutes of Health this past July awarded a $1.4 million grant to Aural Analytics, a Scottsdale, Ariz., startup that is on the cutting edge of voice biomarker technology.
2022 Speech Industry Award Winner: Deepgram Is the Startup Speech-Enabler
15 Sep 2022
Some could argue that Deepgram reinvented automatic speech recognition (ASR) with a complete, deep learning model that yields faster, more accurate transcriptions with lower hardware and usage costs. Now the vendor is giving away $10 million in free speech recognition to developers.
2022 Speech Industry Award Winner: Dubber Turns Meetings into Meaningful Records
15 Sep 2022
Dubber provides call recording and voice data solutions that are natively and uniquely hosted in the cloud, allowing its services to be embedded into third-party telecommunication and cloud collaboration platforms.
2022 Speech Industry Award Winner: LivePerson Centers on Conversational AI
15 Sep 2022
LivePerson has been developing conversational technologies since its founding in 1995. A central piece in its technology portfolio for the past few years has been the Conversational Cloud, which the New York-based company launched in August 2020.
2022 Speech Industry Award Winner: NICE Powers Contact Centers with AI
15 Sep 2022
When it comes to cloud contact center solutions, one could easily make the case that NICE CXone is among the leading integrated platforms. And in the past year, NICE really boosted performance and functionality with a slew of artificial intelligence-based capabilities powered by its Enlighten AI engine.
2022 Speech Industry Award Winner: ReadSpeaker Customizes TTS Voice Development
15 Sep 2022
ReadSpeaker, a Dutch company founded in 1999, has operated as a subsidiary of HOYA since 2017. It provides text-to-speech solutions with more than 110 voices in more than 35 languages, but its most significant work has been in the area of customized voice creation.
2022 Speech Industry Award Winner: SoundHound Has Driving Ambitions for Speech
15 Sep 2022
SoundHound, an audio and speech recognition company founded in 2005, has advanced as one of the top providers of in-car voice systems, elevating the automotive voice experience from a legacy command-and-control interface to more intuitive conversational functionalities for drivers and passengers.
2022 Speech Industry Award Winner: Speechmatics Makes Speech Recognition Truly Automatic
15 Sep 2022
Speechmatics develops speech recognition software based on recurrent neural networks and statistical language modeling. The company, which was founded in 2006, recently collected $62 million in funding to advance its global expansion and infrastructure improvement plans.
2022 Speech Industry Award Winner: Verbit Acquires the Top Spot in Transcription
15 Sep 2022
Verbit, an Israeli company, provides artificial intelligence-powered captioning, transcription, translation, and audio description technology and services backed by humans for added accuracy.
2022 Speech Industry Award Winner: Veritone Voices All Sorts of Projects
15 Sep 2022
Veritone is an artificial intelligence tech company based in Irvine, Calif. Established in 2014, it has as its centerpiece the aiWARE hyper-expansive enterprise AI platform, the foundation for its extensive voice technology lineup.
2022 State of the Speech Technology Industry
17 Feb 2022
The latest developments and trends in seven important sectors.
The Top Speech Technologies and Vendors: The 2021 Speech Industry Awards
02 Aug 2021
Advances in AI, machine learning, natural language processing, and more fueled speech industry progress in the past year.
2021 Speech Industry Award Winner: AppTek Takes Captioning to New Screens
02 Aug 2021
AppTek has a long history of innovation in the areas of artificial intelligence, speech recognition, machine translation, natural language processing and understanding, and text-to-speech technologies, and finally it is getting the worldwide recognition it deserves.
2021 Speech Industry Award Winner: Deepgram Applies AutoML to Automatic Speech Recognition
02 Aug 2021
Like AppTek, San Francisco-based Deepgram, also joined CallMiner's Open Voice Transcription Standard (OVTS) as a founding member, but that is just one of the many partnerships it signed in the past year to advance its speech recognition capabilities.
2021 Speech Industry Award Winner: HandsFree Health Keeps Seniors Safe
02 Aug 2021
HandsFree Health is revolutionizing the voice-enabled virtual health assistance market with a complete line of voice-enabled products to help the elderly stay safe and healthy in their homes.
2021 Speech Industry Award Winner: Microsoft Buys Big with Nuance
02 Aug 2021
Nuance had long been considered an acquisition target, and Microsoft finally pulled off a deal in April worth $19.7 billion. Microsoft reportedly plans to use Nuance's technology to augment its cloud products for healthcare, which were launched last year.
2021 Speech Industry Award Winner: ReadSpeaker Gives a New Voice to TTS
02 Aug 2021
ReadSpeaker has been leading the way in text-to-speech (TTS) for more than two decades, delivering high-quality, lifelike voices for artificial intelligence-driven conversational applications, interactive voice response systems, and embedded applications.
2021 Speech Industry Award Winner: Red Box Thinks Outside the Box
02 Aug 2021
England-based voice specialist Red Box began the past 12 months by launching Conversa, an open enterprise voice platform that lets users listen to, share, and act on enterprise-wide audio and media data.
2021 Speech Industry Award Winner: Sensory Is Living on the Edge
02 Aug 2021
Privacy is a top consumer concern these days, and Sensory has it covered. The speech technology provider is a pioneer in embedded software, or speech on the edge, and addresses the privacy issue in a number of ways.
2021 Speech Industry Award Winner: SoundHound Feeds the Voice-Enabled Drive-Through
02 Aug 2021
Speech technology has started to transform drive-through and drive-in interactions for quick-service restaurant chains, and Santa Clara, Calif.-based SoundHound is at the forefront of that innovation.
2021 Speech Industry Award Winner: TTEC Takes Over the Government
02 Aug 2021
TTEC Holdings, an Englewood, Colo.-based customer experience technology and services provider, has been busy on the acquisition front in the past year, scooping up both Avtex and VoiceFoundry.
2021 Speech Industry Award Winner: Voiceitt Makes Voice More Accessible
02 Aug 2021
Israel-based Voiceitt, a provider of commercial speech recognition technology, is refocusing attention on applications that can translate unintelligible and atypical speech in real time, enabling people with severe speech impairments and other disabilities to communicate by voice.
How to Optimize the Voice AI Experience
22 Jun 2021
Replicant Head of Product Meghna Suresh explains how to deploy conversational analytics and more to deliver world-class Voice AI experiences in this clip from her presentation at CX Connect 2021.
2021 State of the Speech Technology Industry
04 Feb 2021
The latest developments and trends in seven important sectors
Speech Technology's 2020 People's Choice Awards
01 May 2020
The votes are in. You have spoken!
The State of the Speech Technology Industry
07 Feb 2020
Artificial intelligence is improving almost every aspect of the speech industry.
Video: Benchmarking Voice Assistants, Pt. 8: Conclusions
27 Dec 2019
Cognilytica Analysts Kathleen Walch & Ronald Schmelzer present conclusions from their benchmarking tests on intelligent assistants in this clip from their presentation at SpeechTEK 2019.
Video: Benchmarking Voice Assistants, Pt. 7: Idiomatic Speech
20 Dec 2019
Cognilytica Analysts Kathleen Walch & Ronald Schmelzer discuss the seventh test in their benchmarking project, testing the intelligent assistants' understandings of slang and colloquialisms in this clip from their presentation at SpeechTEK 2019.
Video: Benchmarking Voice Assistants, Pt. 6: Emotional IQ & Common Sense
13 Dec 2019
Cognilytica Analysts Kathleen Walch & Ronald Schmelzer discuss the fifth and sixth tests in their benchmarking project, testing the intelligent assistants' emotional IQ and common sense in this clip from their presentation at SpeechTEK 2019.
Video: Benchmarking Voice Assistants, Pt. 5: Reasoning & Logic
06 Dec 2019
Cognilytica Analysts Kathleen Walch & Ronald Schmelzer discuss the fourth test in their benchmarking project, testing the intelligent assistants' handling of reasoning and logic in this clip from their presentation at SpeechTEK 2019.
Video: Benchmarking Voice Assistants, Pt. 4: Understanding Cause & Effect
29 Nov 2019
Cognilytica Analysts Kathleen Walch & Ronald Schmelzer discuss the third test in their benchmarking project, testing the intelligent assistants' grasp of cause and effect in this clip from their presentation at SpeechTEK 2019.
Video: Benchmarking Voice Assistants, Pt. 3: Comparison Questions
22 Nov 2019
Cognilytica Analysts Kathleen Walch & Ronald Schmelzer discuss the first test in their benchmarking project, testing the intelligent assistants' handling of comparison questions in this clip from their presentation at SpeechTEK 2019.
Video: Benchmarking Voice Assistants, Pt. 2: Basic Concepts
15 Nov 2019
Cognilytica Analysts Kathleen Walch & Ronald Schmelzer discuss the first test in their benchmarking project, testing the intelligent assistants' grasp of basic concepts in this clip from their presentation at SpeechTEK 2019.
Video: Benchmarking Voice Assistants, Pt. 1: Method and Calibration
08 Nov 2019
Cognilytica Analysts Kathleen Walch & Ronald Schmelzer introduce the Cognilytica Voice Assistant Benchmark for testing the intelligence of devices such as Alexa, Siri, Google Home, and Cortana in this clip from their presentation at SpeechTEK 2019.
Video: How Conversation Print Helps Fight Speech Spoofing
01 Nov 2019
Nuance Communications Senior Manager, Commercial Security Strategy Roanne Levitt explains how Nuance's Conversation Print addresses speech spoofing in this clip from her panel an SpeechTEK 2019.
Video: Biometrics and Privacy Regulations Compliance
25 Oct 2019
Nuance Communications Senior Manager, Commercial Security Strategy Roanne Levitt and ID R&D VP of Sales John Amein discuss the essential requirements for complying with privacy regulations in this clip from their panel at SpeechTEK 2019.
Video: How Biometrics Can Detect Deepfakes
18 Oct 2019
Pindrop Director of Product Marketing Ben Cunningham discusses how liveness detection, synthetic speech detection, and other deep voice biometric technologies can fight the threat deepfakes pose in this clip from a panel at SpeechTEK 2019.
Video: Detecting Deception in Speech, Pt. 2: Findings
11 Oct 2019
Interactions LLC NLP Scientist Yocheved Levitan outlines the findings of a recent academic study on detecting deceptive speech and how to distinguish it from truthful speech in this clip from her presentation at SpeechTEK 2019.
Video: Detecting Deception in Speech, Pt. 1: Methods
04 Oct 2019
Interactions LLC NLP Scientist Yocheved Levitan discusses a recent research study on identifying cues of deception in speech, and machine learning-based approaches to classifying deceptive speech in this clip from her presentation at SpeechTEK 2019.
Video: How to Design and Build Natural Conversations
27 Sep 2019
Twilio Director of AI/ML Nico Acosta explains how to train your AI to deliver end-to-end experience in conversational self-service systems in this clip from his keynote at SpeechTEK 2019.
Video: Three Megatrends in the Speech Technology Market
20 Sep 2019
Twilio Director of AI/ML Nico Acosta explores the market's three prevailing megatrends--cloud, omnichannel, and intelligence--and their impact on the customer journey and the cost of doing business in this clip from his keynote at SpeechTEK 2019.
Video: How to Circumvent the Limitations of Traditional Conversational IVR
13 Sep 2019
Twilio Director of AI/ML Nico Acosta discusses the advantages of AI-driven conversational IVR platforms like Twilio Autopilot over old-school 0-9 systems for improved CX and business efficiency in this clip from his keynote at SpeechTEK 2019.
Video: How to Assess if a Conversational UI Is Right for You
06 Sep 2019
Allstate Conversational Designer Katie Lower outlines working models for assessing the viability of a conversational interface with multiple teams within an organization in this clip from her presentation at SpeechTEK 2019.
Video: How to Map the Customer Journey (and Why)
30 Aug 2019
Allstate Conversational Designer Katie Lower defines the customer journey map as a visualization of the customer's process and explains why it's valuable in this clip from her presentation at SpeechTEK 2019.
Video: Implications of a Speech UI
21 Aug 2019
Grand Studio Lead Designer Diana Deibel discusses the ethical implications of speech UIs and remaining cognizant of the inherent human elements of speech and conversation in this clip from her presentation at SpeechTEK 2019.
Video: Enabling Transparency in VUI Design
16 Aug 2019
Grand Studio Lead Designer Diana Deibel discusses multiple approaches to making VUI design transparent--the Google vs. Alexa, system-initiated vs. user-initiated--in this clip from her presentation at SpeechTEK 2019.
Video: What Is the Minimum Amount of Speech for Authentication?
08 Aug 2019
Pindrop Director of Product Marketing Ben Cunningham discusses best practices for voice authentication in IVR design in this clip from his panel at SpeechTEK 2019.
Video: Demo: Gridspace Grace Autonomous Call Center Agent
02 Aug 2019
Gridspace Co-Founder and Co-Head of Engineering Anthony Scodary demonstrates Grace, Gridspace's new automonous call center agent, in this clip from his keynote at SpeechTEK 2019.
Video: Current Challenges in Enterprise Speech Tech
26 Jul 2019
Orion Labs Head of Product Ellen Juhlin and Voicea CMO Cory Treffiletti discuss persisting challenges in speech-to-text, AI identifying intent, user expectations, and more in enterprise speech tech applications in this clip from their panel at SpeechTEK 2019.
Video: Emerging Trends in Speech Tech Adoption
19 Jul 2019
451 Research Senior Analyst Raul Castanon discusses new findings of a recent survey on speech technology adoption in the enterprise and how adoption of devices in the consumer space have impacted enterprise adoption in this clip from his panel at SpeechTEK 2019.
Video: How to Make Your VUI Inclusive
12 Jul 2019
Grand Studio Lead Designer Diana Deibel discusses best practices for culturally inclusive access in voice UI design in this clip from her presentation at SpeechTEK 2019.
Video: How to Interpret the Transaction in Every Conversation
05 Jul 2019
Gridspace Co-Founder and Co-Head of Engineering Anthony Scodary discusses the transactional nature of speech and how that understanding impacts effective, AI-driven call center analytics in this clip from his keynote at SpeechTEK 2019.
Video: 6 Ways to Improve VAs via Better Language Understanding
28 Jun 2019
Conversational Technologies Principal Deborah Dahl lays out a plan for making more virtual assistants more effective in this clip from her keynote at SpeechTEK 2019.
Video: The Current State of Conversational Systems
21 Jun 2019
Conversational Technologies Principal Deborah Dahl discusses the state of the art for the three pillars of conversational systems in this clip from her keynote at SpeechTEK 2019.
Video: More Targeted Knowledge Can Improve Today's VAs
14 Jun 2019
Conversational Technologies Principal Deborah Dahl explains how more targeted enterprise knowledge could make VAs more effective in organizations in this clip from her keynote at SpeechTEK 2019.
How Text Rank Enables Extractive Summarization (Video)
30 Nov 2018
Paco Nathan of O'Reilly Media's R & D Group discusses the merits of the emerging Text Rank initiative in leveraging data in NLP in this clip from SpeechTEK 2018.
How Millennials' Expectations Are Changing Contact Centers (Video)
23 Nov 2018
Allyson Boudousquie, VP of Market & Product Strategy at Convergys (which has since been acquired by Concentrix), discusses the impact of millennials on contact center technology and practice in this clip from SpeechTEK 2018.
What Made AI Mainstream, Part 3: Big Models (Video)
16 Nov 2018
Paco Nathan of O'Reilly Media's R & D Group discusses the role of big models in the commoditization of AI in this clip from SpeechTEK 2018.
What Made AI Mainstream, Part 2: Big Compute (Video)
09 Nov 2018
Paco Nathan of O'Reilly Media's R & D Group discusses the role of big compute in the commodification of AI in this clip from SpeechTEK 2018.
What Made AI Mainstream, Part 1: Big Data (Video)
02 Nov 2018
Paco Nathan of O'Reilly Media's R & D Group discusses the role of big data in the commoditization of AI in this clip from SpeechTEK 2018.
How the Millennial Workforce is Changing Customer Care (Video)
26 Oct 2018
Convergys VP, Market & Product Strategy Allyson Boudousquie discusses the impact of a rising millennial workforce on CX in this clip from SpeechTEK 2018.
Three Keys to Handling Complex Interactions (Video)
19 Oct 2018
Convergys VP, Market & Product Strategy Allyson Boudousquie explains the essential elements of ominchannel interactions present and future in this clip from SpeechTEK 2018.
Why Are Conversational Interfaces So Difficult to Build? (Video)
12 Oct 2018
Artificial Solutions CEO Andy Peart discusses the complexities of building conversational interfaces that effectively map language in this clip from SpeechTEK 2018.
The Downside of Directed Dialogue NLU (Video)
05 Oct 2018
Omilia's Quinn Agen discusses the value of context and memory in delivering human-like interactions in self-service contact centers in this clip from SpeechTEK 2018.
When Will Conversational AI Go Mainstream? (Video)
05 Oct 2018
Artificial Solutions CEO Andy Peart plots out a roadmap for mainstream enterprise-level adoption of conversational AI in this clip from SpeechTEK 2018.
Best Practices for Active Listening in ASR (Video)
28 Sep 2018
SpeakEasy AI CEO Frank Schneider offers essential tips on using AI and active listening to enhance automatic speech recognition in this clip from SpeechTEK 2018.
How Intelligent Agents Leverage NLU, Intents, and Entities (Video)
14 Sep 2018
Ulster University Professor Michael McTear discusses how contemporary natural language-based intelligent agents use intents and entities rather than traditional parse trees in this clip from SpeechTEK 2018.
Guidelines for Designing Chatbots (Video)
07 Sep 2018
Ulster University Professor Michael McTear identifies key resources for chatbot design best practices as well as tools and frameworks for building voice-user interfaces in this clip from SpeechTEK 2018.
How Users Interact with Different Types of Intelligent Agents (Video)
31 Aug 2018
Ulster University Professor Michael McTear discusses how interactions differ with different intelligent agents, from one-shot dialogue to system-directed dialogue and mixed-initiative in this clip from his presentation at SpeechTech 2018.
Video: The Downside of Directed Dialogue NLU
24 Aug 2018
Omilia's Nikos Kolivas discusses the value of context and memory in delivering human-like interactions in self-service contact centers in this clip from SpeechTEK 2018.
The Three Types of Intelligent Agents (Video)
24 Aug 2018
Ulster University Professor Michael McTear breaks down the intelligent agent field in terms of type, technology, and functionality in this clip from SpeechTEK 2018.
How Conversational Self-Service Improves the Contact Center Experience (Video)
17 Aug 2018
Omilia's Quinn Agen discusses the way an an end-to-end conversational approach in machine-to-human interaction helps deliver satisfying contact center experiences in this clip from SpeechTEK 2018.
How Machine Learning and AI Can Enhance Virtual Agent Training (Video)
10 Aug 2018
USAA's Brett Knight discusses how USAA has used machine learning and AI in virtual agent training at the enterpise level in this clip from SpeechTEK 2018.
Why Customers Prefer Conversational Self-Service (Video)
03 Aug 2018
Omilia's Quinn Agen discusses the advantages of taking a conversational approach in automated contact center customer care in this clip from SpeechTEK 2018.
How to Assemble a Conversational Development Team for Virtual Agents (Video)
27 Jul 2018
USAA's Brett Knight describes all the players enterprises should assemble when planning conversational development for virtual agents in this clip from SpeechTEK 2018.
Video: How to Train Virtual Agents to Recognize Customer Needs
20 Jul 2018
USAA's Brett Knight explains how to train virtual agents to anticipate customer needs more effectively in this clip from SpeechTEK 2018.
Video: Rules-Based Chatbot Design, Part 2: Visual Representation and Support
13 Jul 2018
Aspect's Andreas Volmer discusses the value of visually representing conversational flow logic in chatbot design, and explores the advantages of a language-based approach over a statistically based approach in this clip from SpeechTEK 2018.
Video: Rules-Based Chatbot Design, Part 1: Syntactical and Semantical Analysis
06 Jul 2018
Aspect's Andreas Volmer discusses key components of a rules-based approach to chatbot design based on a robust language model in Part 1 of this two-part series from SpeechTEK 2018.
Video: How Amazon Connect Leverages AI in the Contact Center
06 Jul 2018
Amazon Connect General Manager Pasquale DeMaio demos Amazon Connect AI-driven Lex chatbot in this clip from his keynote at SpeechTEK 2018.
Video: How Do You Build Engaging Contact Center Experiences?
29 Jun 2018
AWS Head of Product, Language Tech Vikram Anzabhagan outlines 4 essential strategies for leveraging technology to make contact center interactions more personal, conversational, agile, and engaging in this clip from his SpeechTEK 2018 keynote.
Video: How Hardware Advances Have Transformed NLP
22 Jun 2018
O'Reilly Media's Paco Nathan discusses the explosive growth in CPUs and GPUs that have opened new vistas for natural-language processing applications and rendered old approaches obsolete in this clip from his SpeechTEK 2018 keynote.
Video: What Can NLP Do for Your Converted Text?
15 Jun 2018
Paco Nathan of O'Reilly Media's R & D Group discusses the benefits of natural-language processing (NLP) when working with text converted from video in this clip from his SpeechTEK 2018 keynote.
Video: How to Improve UX and User Rating for Your Alexa Skill
08 Jun 2018
Witlingo Product Manager Navya Nayaki Yelloji discusses the successful product development and QA strategy Witlingo created for its Motley Fool Alexa Skill in this presentation from SpeechTEK 2018.
Philips Voice Technology Helps Law Firm Dismiss Frustration
10 Nov 2017
Attorneys and other employees handle dictations more efficiently using Philips Pocket Memo and SpeechExec
Marketers Are Unprepared for Voice Search
29 Aug 2017
Voice search is becoming more popular, but too many marketers aren't considering it
The 2017 Speech Industry Implementation Awards
27 Aug 2017
The 2017 Speech Industry Star Performers: Sensory
26 Aug 2017
The 2017 Speech Industry Star Performers: rSpeak
26 Aug 2017
The 2017 Speech Industry Star Performers: Nuance
26 Aug 2017
The 2017 Speech Industry Star Performers: Microsoft
26 Aug 2017
The 2017 Speech Industry Star Performers: IBM
26 Aug 2017
The 2017 Speech Industry Star Performers: Google
26 Aug 2017
The 2017 Speech Industry Star Performers: Cobalt
26 Aug 2017
The 2017 Speech Industry Star Performers: Canary Speech
26 Aug 2017
The 2017 Speech Industry Star Performers: Beyond Verbal
26 Aug 2017
The 2017 Speech Industry Star Performers: AppTek
26 Aug 2017
The 2017 Speech Industry Star Performers: Amazon
26 Aug 2017
The 2017 Speech Industry Star Performers: Acapela
26 Aug 2017
The 2017 Speech Industry Star Performers
26 Aug 2017
The 2017 Speech Industry Luminaries: Dimitris Vassos
26 Aug 2017
The 2017 Speech Industry Luminaries: Rand Hindi
26 Aug 2017
The 2017 Speech Industry Luminaries: Jeh Daruvala
26 Aug 2017
The 2017 Speech Industry Luminaries: Yishay Carmiel
26 Aug 2017
The 2017 Speech Industry Luminaries: Tom Ash
26 Aug 2017
The 2017 Speech Industry Luminaries
26 Aug 2017
The 2017 Speech Industry Awards
26 Aug 2017
The 2017 State of the Speech Technology Industry
17 Feb 2017
The 2016 Speech Industry Star Performers
01 Aug 2016
Speech solutions are reaching new heights thanks to our Star Performers
The 2016 Speech Industry Luminaries
01 Aug 2016
These four visionaries are behind technologies that raise the industry's profile, and its value to users
The 2016 Speech Industry Implementation Awards
01 Aug 2016
These companies prove speech technology's value to organizations and end users
IBM and Hilton Field-Test a Robot Concierge
14 Jun 2016
Voice Controls Vie for Control of Smart Homes
14 Jun 2016
The 2016 State of the Speech Technology Industry
15 Feb 2016
The 2015 Speech Industry Implementation Awards
07 Aug 2015
The 2015 Speech Industry Luminaries
07 Aug 2015
The 2015 Speech Industry Star Performers
07 Aug 2015
The 2015 State of the Speech Technology Industry
10 Feb 2015
In our first State of the Speech Technology Industry issue, we reveal the latest trends and developments in eight market categories.
2014 Speech Industry Awards
31 Jul 2014
The 2014 Speech Luminaries
31 Jul 2014
The 2014 Star Performers
30 Jul 2014
AT&T and IBM: Which Watson Works for You?
10 Feb 2014
Both companies are committed to reshaping the future of speech-enabled interactions.
The 2013 Implementation Awards
12 Aug 2013
The 2013 Market Leaders
12 Aug 2013
The 2012 Speech Luminaries
10 Jul 2012
The 2012 Star Performers
10 Jul 2012
The 2012 Market Leaders
10 Jul 2012