Biographical Information
Articles by Coreen Bailor
Fewer Vendors Sit Atop the UC Magic Quadrant
01 Nov 2007
Gartner Restores a Leader to Its Magic Quadrant for Contact Center Infrastructure
01 Nov 2007
Cisco Buys Another Piece of the Contact Center Puzzle
03 Oct 2007
The networking giant's acquisition of Latigent, a provider of contact center business intelligence software, extends the reach of its Customer Contact Business Unit.
Speech Gets Loud and Clear
01 Oct 2007
Two sessions at SpeechTEK 2007 center on the importance of speech as a self-service enabler and its ability to serve as a gateway to CRM applications.
Avaya Is Set to Go Private
09 Jul 2007
The telecom giant announced June 4 that it is getting scooped up by private equity firms Silver Lake Partners and TPG Capital for about $8.2 billion.
Avaya Is Set to Go Private
06 Jun 2007
Two private equity firms rather than a competitor are acquiring the company in a deal valued at about $8.2 billion; analysts see it as positive, but wonder what might have been under a rival.
Gartner Eyes IVR and EVP Vendors
30 Jan 2007
Gartner in December revealed its "Magic Quadrant for IVR and Enterprise Voice Portals," earmarking Avaya, Genesys Telecommunications Laboratories, Nortel, and Intervoice as leaders of the market.