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Articles by Alexandra Auckland

Spam Calls: The New Outbound Problem

An increase in junk calls requires added vigilance by legitimate firms.

Getting to the Bottom of IVR Abandonment Rates

A shortage of data is not the problem.

VUI Designers Fight a Losing Battle

When project teams lose sight of the big picture, users lose too.

The Characters You Meet in VUI Design

Working effectively with the other personas can lead to a smoother sales pitch and buy-in process.