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Articles by Paul Korzeniowski

Industry-Standard Speech App Building Blocks Take Shape

Interface interoperability is becoming closer to reality, but more work is needed.

2023 Vertical Markets Spotlight: Speech Technology in Consumer Electronics

Interoperability's been the biggest challenge, but standards are emerging.

2023 Vertical Markets Spotlight: Speech Technology in Restaurants

Staffing shortages prompt a greater use of voice ordering automation.

The 2023 State of Speech Development Platforms

The quest for open standards will help speech apps' business case.

The 2023 State of Intelligent Virtual Assistants

The need is still great, but deployment challenges remain.

Accents Still Elude Speech Recognition Systems, But for How Long?

Speech technology vendors are more aware of accent and dialect discrepancies and are working to address them.

Vertical Markets Spotlight: Speech in Education

Speech solutions help school professionals assess student progress.

Vertical Markets Spotlight: Speech in Government

Technology helps agencies better respond to citizen needs.

Voice Biometrics Are Not 100 Percent Foolproof, but Steadily Improving

The technology has holes, but is more efficient than traditional password security.

The 2022 State of Speech Development Platforms

2022 emerges as a turning point year.

The 2022 State of Intelligent Virtual Assistants

More IVA building blocks are being put into place.

Speech Technology Inches Closer to the Edge

An emerging computing paradigm, edge computing, promises to improve response time, lower costs, and enhance security, but the ecosystem is immature.

The State of Speech Development Platforms

New multicloud solutions are emerging

The State of Intelligent Virtual Assistants

Industry looks to tackle interoperability standards as it rings in the new year

The State of Speech Engines

Solutions are still trying to crack the conversational code

The State of Speech Developer Platforms

Vendors focus on back-end system integration and portability

The State of Intelligent Virtual Assistants

IVA vendors shift from a horizontal to a vertical focus

What Speech Technology Buyers Really Want: How to Meet the Needs of Enterprise Customers

The potential for speech technology to transform the enterprise is there, but more work is needed to improve the enterprise application development infrastructure to make buyers happy

Ethics and Algorithms—Exploring the Implications of AI

Concerns have been voiced about how AI and speech technologies are now being used, but solutions are not clear-cut

The State of Speech Developer Platforms

Vendors woo third parties and have success integrating speech into more business applications

The 2019 State of Speech Engines

Suppliers focus on adding new languages and voice options in order to differentiate their services

The 2019 State of Intelligent Virtual Assistants

Accuracy rates rise and quality improves

Voice Market for Children Is Ripe for Innovation

Children are exposed to technology at early ages, and voice recognition is emerging as a common way for adults to interact with technology. Yet little work has been done with children's voice recognition systems

2018 SPEECH TECHNOLOGY IMPLEMENTATION AWARD: SITEL GROUP

Analyzing, and Improving, Agents' Performance

Speech Technology in the Field: Case Studies in Speech Recognition, AI, IVR, Chatbots, and more

As part of this year's Speech Industry Awards issue, we wanted to give some attention to the many innovative uses of speech technology—and, more broadly, artificial intelligence (AI)—we've seen throughout the year in almost every industry vertical. Read on to find out more about just a few of the implementations that caught our eye in 2018.

Speech Compliance Branches Out from the Contact Center into the Enterprise

As industry regulations increase in number, corporations look to speech to ensure adherence

Speech Developer Platforms: Reshaping the Market By Mimicking App Stores

Want to understand what is happening with speech application development platforms? Then take a close look at smartphone application stores.

Intelligent Virtual Assistants: Gaining Traction but Confronting Challenges in the Enterprise

Voice is becoming a common interface in the workplace as well as in the home. Business applications haven't been as prevalent. 

Speech Engines: Improving Accuracy and Finding New Uses

Improvements in speech engines continue as suppliers use more processing power and more sophisticated software to enhance system performance.

Companies Learn Slowly from IVR Mistakes

Prompts that leave customers screaming rather than satisfied are still too common

The Bots Are Coming, and Fast

To improve customer service, enterprises embrace artificial intelligence, and the change ripples through IVR systems

The 2017 State of the Speech Technology Industry: Interactive Voice Response

Becoming More Conversational

The 2017 State of the Speech Technology Industry: Speech Analytics

Capturing Insight from Customers

Avoid the Phone Slam with a Finely Tuned IVR

Tips for regularly testing and tuning speech-enabled systems

The 2016 Speech Industry Star Performers: Amazon

The 2016 Speech Industry Star Performers: NICE

IVRs Get Set for the Omnichannel Challenge

Enterprises are making progress toward getting different channels to fit together, but a lot more work remains

The 2016 State of the Speech Technology Industry: Speech Analytics

The 2016 State of the Speech Technology Industry: Interactive Voice Response

Making the Business Case for Speech Analytics

The technology is working its way into organizations, but deployment challenges remain

The 2015 Speech Industry Implementation Awards: Grand Home Furnishings

Are Speech Vendors About to Do the Mash?

This new technique promises significantly faster application development.

Voice User Interface Designers Learn to Cope with Rejection

Communication is the key to addressing issues when the design doesn't mesh with the customer's objectives

Don't Let M&As Steer You Off Course

Tech vendors get acquired. What can your organization do to protect its investments?

Competition Heats Up

But delivering functional voice search services will take time and effort.

An Emotional Mess

Speech systems can say "I'm sorry," but can they ever truly sound like they mean it?

The Call Heard 'Round the World'

Don't let cultural and language differences stymie your IVR