Biographical Information
Phil Shinn
chief technology officer, ImmunityHealth, and principal of the IVR Design Group
Phil Shinn is chief technology officer of ImmunityHealth and principal of the IVR Design Group. He’s been building speech and text apps since 1984 for dozens of companies, including HeyAnita, Morgan Stanley, Genesys, Bank of America and Citigroup. Shinn has a Ph.D. in linguistics, holds five patents, and has served on the board of AVIOS and ACIXD.
Articles by Phil Shinn
The Future of Intelligent Voice Assistants
16 Aug 2021
Will you have one voice assistant or many? Which model will dominate?
The Dilemma of AI Transparency
07 Feb 2020
Humans are still suspicious of AI, even when we know what we're dealing with
Google’s Duplex Lets a Bot Be Your Voice
08 Oct 2018
Thanks to the Duplex technology, Google Assistant can make simple calls on your behalf. But how much automation is too much?
Google’s Duplex Lets a Bot Be Your Voice
08 Oct 2018
Thanks to the Duplex technology, Google Assistant can make simple calls on your behalf. But how much automation is too much?