Biographical Information
Nava Shaked
Manager, CRM & Call Center - IBM Israel Ltd.
+972-54-4888901
Dr. Nava Shaked is the Manager of Call Center and CRM group in IBM Israel. She obtained her Ph.D from CUNY graduate school in the area of NLP and worked in leading research labs in the US and Israel. Specializing in Speech Technologies, Shaked has been active in field for 15 years and is now acting as the chairperson for AVIOS Israel and a member on the AVIOS board.
Articles by Nava Shaked
Speech Science in the Era of Big Data
07 Aug 2015
Classical databases for speech are expensive and may lack diversity. But there's a solution: the Internet
The Role of Speech Analytics in VUI
12 Aug 2013
Uncovering customer needs adds value to interactions.
Oh the Places You'll Go
01 Nov 2011
Speech complements fusion, multimodality, and personalization.
Avatars Meet the Challenge
01 Nov 2010
A SpeechTEK Europe session showed the appeal of the technology.
One System, Many Languages
27 Aug 2009
Make sure complexity and costs don't stop projects.
Focus Groups Can Optimize Speech Applications
01 Nov 2007
In designing a voice user interface, actual customers can best express the preferences of the customers.