Biographical Information
Ken Rehor
Chairman - Vocalocity, Inc.
Ken Rehor was named one of the industry's 20 most influential people by Speech Technology Magazine for his pioneering work as principal founder of the VoiceXML Forum and one of the creators of the technologies behind VoiceXML. He currently serves as Chairman of the VoiceXML Forum. He is co-author/editor of standards including VoiceXML 1.0, 2.0, 2.1 and 3.0 and CCXML 1.0. Ken is an engineering and executive consultant in the speech and telecom industries. He has worked at Vocalocity, Nuance, and AT&T. Previously Rehor was a member of the Bell Labs Research team at Lucent where he co-developed the first web-based telephony platform, PhoneWeb. He holds seven U.S. and international patents in telecommunications and speech technologies. He earned an M.S. in Electrical Engineering and Computer Science, and a B.S. in Electrical Engineering from the University of Illinois at Chicago.
Articles by Ken Rehor
Internet Technologies in the Contact Center
09 Mar 2006
The telecommunications industry is undergoing a major change from proprietary hardware-based systems to software-based systems built on open standards. Standards such as VoiceXML, CCXML, SIP, Service-Oriented Architecture, and other Internet technologies are radically changing how contact center applications are built and deployed. But these enabling technologies are only the means to an end. The real goals of applying new technologies to the contact center remain improving the customer's experience.
Considerations for Choosing a VoiceXML Platform or Service Provider
01 Mar 2006
Enterprises and carriers are shifting investment from proprietary hardware-based voice systems to open VoiceXML systems in order to take advantage of the flexibility and cost savings that VoiceXML and other open standards can provide.
Internet Technologies in the Contact Center
01 Jan 2006
The telecommunications industry is undergoing a major change from proprietary hardware-based systems to software-based systems built on open standards. Standards such as VoiceXML, CCXML, SIP, Service-Oriented Architecture, and other Internet technologies are radically changing how contact center applications are built and deployed. But these enabling technologies are only the means to an end. The real goals of applying new technologies to the contact center remain: improving the customer's experience (Happy customers are better than disgruntled,…
Speech On The Web: Speech Combines Telephone and Internet
30 Jun 1998
Lucent Technologies is driving the convergence of the Internet and telephone networks to make accessing a business' services a better experience for customers through a choice of natural interfaces. The Natural Information Interface, demonstrated at the Council on Competitiveness' National Innovation Summit at MIT in March, combines advanced speech technologies with flexible Web and phone interfaces to create a true convergence of telephone and internet applications, making it possible for users to converse naturally with an automated system.
Typing Aloud
30 Jun 1997
A “mini-corporation” that uses technologies to increase general workplace productivity and to enable people who are blind and visually impaired to run all significant aspects of a business will be featured at Adaptive Solutions ‘97, to be held later this month in New York City. Several prominent speech companies are participating.