Biographical Information
Jenni McKienzie
VUI Designer - Travelocity
972-359-8739
Jenni is a VUI designer at Travelocity. From her years at Intervoice she has extensive experience with multiple speech recognition environments. She has lead design efforts for many complex speech applications across various domains. In addition to design she is frequently involved in grammar writing, usability testing, and tuning.
Articles by Jenni McKienzie
With Voice Design, Why Don’t People Expect More?
10 Nov 2016
Test participants need to experience for themselves the advantages of a new system
Data Is Indispensable— Except When It’s Not
14 Jun 2016
Sometimes the right business decision is so obvious you don't need data to prove it
The Designer as Customer
09 Nov 2015
When an IVR pro gets flummoxed by IVRs, design lessons ensue
Car Interfaces Are in Desperate Need of Attention
08 May 2015
Thinking like a tech company is the key to getting it right
Moving Beyond 'I'm Sorry, I Didn't Get That'
01 Apr 2008
Reprompts should correspond to the type of error being generated.