Biographical Information
Mark Levinson is President of VoxMedia Consulting. His many years in software and telecommunications have included director-level positions at SpeechWorks (now part of Nuance). He founded VoxMedia in 2002 to offer speech technology consulting and design services. He holds S.B. and Sc.D. degrees from MIT, and an MBA from Boston University.
Articles by Mark Levinson
Let's Get Creative!
01 Jul 2003
Speech application developers have long understood the importance of good voice user-interface design. The telephone is the most intimate form of communication most consumer product and service companies have with their customers. Unlike advertising, or even the Web, it's the contact medium where customers are the most engaged and prone to form impressions, good or bad, of a company.