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Articles by John Cootz

Migrating From Touch-tone to Speech: Making a business case for migration development

The development of speech technologies is creating increased opportunities to leverage speech resources across multiple business solutions. A well-defined service approach to speech design in combination with a comprehensive speech technology strategy is essential to success when migrating from touch-tone to speech recognition. Historically, Interactive Voice Response (IVR) applications have been implemented as stand-alone solutions. A comprehensive approach anticipates future integration opportunities and fosters incremental growth.