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Articles by Jeri Sibert

Michigan Department of Treasury Manages Successful Tax Season with Speech-Enabled System

The stereotype is familiar - stodgy, bureaucratic and frugal government agencies are not only unwilling to embrace emerging technology, but they are also woefully inattentive to customer service. According to a recent report by Datamonitor, in its recent Voice Portals and Applications, government entities are frequently cautious about investing in unproven technologies and are more likely to deploy applications that have already proven successful in the enterprise space.