Calabrio Solutions are Avaya-Compliant

Calabrio, a provider of contact center workforce optimization and analytics software, today announced that its latest versions of Calabrio Workforce Management and Calabrio Quality Management solutions are compliant with contact center solutions from Avaya.

Calabrio Workforce Management and Calabrio Quality Management solutions are elements of the Calabrio ONE Web 2.0-based workforce optimization software suite that includes call recording, quality management, workforce management, speech analytics, desktop analytics, and performance dashboards.

Calabrio Workforce Management has been compliance-tested by Avaya for compatibility with Avaya Call Management System release 17, and Calabrio Quality Management has been tested by Avaya for compatibility with Avaya Aura Communication Manager release 6.2 and Avaya Aura Application Enablement Services release 6.2.

"Innovations built on open, standards-based platforms help businesses incorporate new technology easily and cost-effectively, as well as uncover new possibilities for extending the value of their communications infrastructure," said Matt Matsui, vice president of product and marketing at Calabrio, in a statement. "Calabrio simplifies activities in the contact center with intelligent, user-centric software that addresses the individualized needs of each of our customers. Compatibility with Avaya helps our customers have peace-of-mind that they can utilize Calabrio's valuable core applications and interoperate with the latest Avaya solutions."

Calabrio is a Technology Partner in the Avaya DevConnect program, an initiative to develop, market, and sell third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.

"Technology Partners like Calabrio are helping Avaya deliver technology and tools for better business processes," said Eric Rossman, vice president of developer relations at Avaya, in a statement. "The Calabrio ONE workforce optimization suite, which is powered by Avaya speech analytics technology, simplifies customer interaction quality and performance monitoring."