j2 Global Communications Releases Call Recorder

j2 Global Communications has released Call Recording for eVoice customers who need to record and replay business or personal telephone calls.

Phone-centric professionals can now record, store and review any call made from their personal, business, or mobile phones using an eVoice virtual phone number. To use Call Recording, users press “star 2” on their telephone keypads. A pre-recorded prompt informs callers that the call is being recorded. The conversation is then captured and saved as an mp3 or .wav file for easy reference later. Users can scroll forward, back, and pause when reviewing calls by using the eVoice media player. 

The application also lets users do the following:

• monitor customer service calls for quality;
• confirm telephone orders for accuracy;
• document the details of contract and business discussions conducted over the telephone; and
• download recorded calls to a computer and store alongside related digital documents and files.

“Call Recording is yet another reason why small business owners are choosing eVoice as their virtual phone system,” said Mike Pugh, vice president of marketing at j2 Global. “This new feature, along with a toll-free phone number, a professionally recorded greeting, customized menus, and call routing, makes it easier to turn phone calls into satisfied customers and increased sales.”

Call Recording is offered at $5.95 per month and includes unlimited recordings.