Five9 Achieves Annual Run-Rate Exceeding One Billion Calls Processed

Five9, a provider of on-demand call center software, recently achieved a significant milestone, now processing telephone calls at an annual run-rate in excess of 1 billion calls.

Five9’s on-demand call center software processes telesales, telemarketing, customer care, technical support, and other types of telephone calls for tens of thousands of call center agents employed by Five9’s customers worldwide. Five9 serves customers in a range of verticals, including financial services, business process outsourcing, retail, information technology, healthcare, education, government, and more.

“Earlier this year, we passed the milestone of 3 billion total calls processed since our inception, and we now process over 90 million calls per month, which translates to over a billion calls per year," said Jim Dvorkin, chief technology officer of Five9. "Our increasing call volume represents a marked shift in the industry over the past several years, as increasing numbers of large call centers make the switch from premises-based technology to cloud-based call center software. This strong momentum in the marketplace and our growth confirms Five9’s position as an innovative and visionary market leader.”