Plum Voice Releases QuickFuse, a Cloud-Based Platform to Create Voice Applications

Plum Voice today released QuickFuse, an interactive voice response (IVR) editor and platform that’s controlled from a Web browser.

QuickFuse puts application programming interfaces in the background and brings visual call flows to the foreground, allowing anyone to participate in the creation of dialogues that communicate with consumers using the most advanced speech technologies. It also eliminates the complexity of using disparate technologies to build voice applications by offering a self-contained cloud service that has all the features of an enterprise voice platform at a fraction of the cost. The QuickFuse editor enables visual modeling of call logic and call flows by snapping together components from a library of application models that cover all of the requirements of IVR, messaging, telephony applications, and data management.

QuickFuse facilitates integration with external databases and business logic via ready-to-go Web service modules and also caters to rapid development by incorporating a self-contained cloud database with every QuickFuse account.

QuickFuse’s features are designed to make the platform accessible to any business and come with a pay-as-you-go pricing model. Features include:

• Outbound Calling: Launch outbound call campaigns in minutes. There’s no need to program outbound call mechanisms or voice scripts. Simply use the QuickFuse call queue to place calls and create automated caller dialogs with the QuickFuse editor.
• Operates on Real Data: QuickFuse’s database stores business data for use in any voice applications or use with REST APIs to integrate with external databases.
• Visual Interface: To build voice applications, developers and business administrators don’t need a programmer’s reference manual, a server in a data center, or technical expertise. All applications are created in a Web browser and stored in the cloud.
• Speech Recognition and Text-to-Speech: Choose from three TTS engines and nearly 40 voices in a variety of languages. Speech recognition and TTS are supported to let developers create more sophisticated applications.

Companies are already using QuickFuse to build virtual receptionists, notification systems, order-taking hotlines, automated surveys, bill payment systems, and more.

“Quickfuse offers an intuitive Web GUI for creating custom voice apps, and there aren’t’ any other Web-based solutions that have its power. QuickFuse uses AJAX technology to create an intuitive ‘drag, drop, and draw’ environment with the full power of VoiceXML, and is a comprehensive enough to also support database integration, Web services, live variable management, and an audio archive,” says Matt Ervin, president of Plum Voice. “It is also the only tool of its kind that is enterprise and VAR oriented. For example, QuickFuse offers fine-grained permissioning for control  over application access, sharing, and editing."

Businesses and developers can sign up for a free account at http://quickfuseapps.com/ to build applications.